Remote Bilingual Customer Support

ModSquad has teamed up with a global music streaming powerhouse, and we’re on the hunt for upbeat, bilingual Customer Support Representatives to join our fully remote squad

If you're fluent in Portuguese and English, love helping people, and enjoy a great playlist while working, this gig might just be music to your ears.

What You’ll Be Doing:

You’ll be the friendly voice behind the screen - supporting customers via inbound messages, guiding them through the platform, solving technical mysteries, and making sure every interaction leaves them smiling (and maybe humming a tune).

Key Details (All in Pacific Time):

Orientation:

• 40 hours/week for 8 weeks
• Phase 1: 4 AM - 1 PM (first 4 weeks)

Production Hours:

• Open 24/7 - you pick your schedule within this window

Commitments:

• 25 hours/week
• Minimum of 12 weekend hours (Saturday and/or Sunday)
• 180-day project commitment

Need help with time zones? Check out World Time Buddy and use Sacramento, California as your reference point

Who You Are:

• You’ve got a talent for turning problems into solutions with style
• You shine in customer support - especially through chat/inbound messaging
• You can juggle multiple conversations (3-5 chats at once? No sweat)
• You’re fluent in Portuguese and English at a professional level
• You care about making every customer feel heard, helped, and happy

Workspace Requirements:

• A dedicated laptop or desktop running Windows 10+
• A stable internet connection (25 Mbps or faster)
• 8 GB RAM (or better)
• A webcam and a smartphone with camera
• Willing to install ModSquad’s security software + 2FA app
• Dual monitors highly recommended (multitasking magic)

Heads up: To keep things pitch-perfect, all qualified applicants will need to complete language assessments in Portuguese and English

Please note: A Chromebook is not sufficient for ModSquad projects.

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract
• Industries Technology, Information and Internet

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