(Fluent English) Product Support Consultant
Há 6 dias
Overview(fluent English) Product Support Consultant (Water Solutions)What You Will DoProvide exceptional customer support via calls, emails, and chatsAssist customers with product-related inquiriesSupport customers throughout the purchase processStay up to date with product changes and updatesTroubleshoot technical issues over the phoneSecurely work with customers' sensitive informationApply the latest and greatest customer happiness practicesWhat You Need to SucceedExcellent English (C1 for both written and spoken is a must)1+ year experience in customer supportStrong phone communication skillsPrevious experience with a wide product rangeComfortable using technical terminology and guiding customers through troubleshooting stepsPre-sales experienceAttention to detailsPositive and responsible attitudePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Benefits and PerksFlexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentThe items listed in this section may vary depending on the terms of your engagement.
Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.
The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selectedWho are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we have 8 hubs around the world.
We treat our team like our clients, surrounding them with care and a positive experience.
We welcome people with diverse backgrounds and experiences.
Send your CV in English, pointing out your outstanding skills.
Visit our website: : We are a multinational company with unbiased views.
The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
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