Business Support Analyst
Há 15 horas
Business Support Analyst (eCommerce Analytics)
This range is provided by Workana.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$1,200.00/yr - $2,000.00/yr
Workana is the largest remote work platform for talents in Latin America.
Our new segment, Workana Premium, focuses on matching the most exceptional professionals with leading and innovative companies around the globe.
Enjoy competitive compensation, dedicated support, and the flexibility of remote work within a dynamic environment that fosters collaboration and professional advancement.
We are proud to present you with the following opportunity:
About Our Client
Our client, ZineOne (a subsidiary of Session AI), is a fast-growing company based in Silicon Valley with a development center in Mumbai.
They\'re pioneers in real-time personalization and in-session marketing, helping major eCommerce and digital brands turn micro-behaviors into conversions using cutting-edge analytics.
Following a successful Series C funding round, ZineOne is expanding its team and exploring new ways to strengthen post-sales delivery and long-term client success.
As part of this effort, they are hiring a Customer Solutions Analyst to support their Customer Success and Solution Architect teams.
This foundational role combines light technical work and analytics with strong English communication, and may evolve into a broader support function as the company continues to scale.
Role Overview
We are looking for a Customer Solutions Analyst to join our client-facing operations team.
This person will work closely with Customer Success Managers (CSMs) and Solution Architects to support high-value eCommerce clients.
The role combines light technical understanding, strong analytical ability, and clear communication to help deliver smooth onboarding, integration, and ongoing client success.
Key Responsibilities
Act as a support layer for CSMs and Solution Architects in managing client implementations
Analyze and interpret platform usage data, customer behavior, or tagging results to provide insights
Assist in monitoring, validating, and troubleshooting client configurations (light tagging, SDKs, GTM)
Help with documentation, process mapping, and identifying improvements in client onboarding or retention
Coordinate with internal technical teams to relay client needs or edge-case issues
Communicate clearly and proactively in English with both internal stakeholders and external clients
Requirements
Excellent written and spoken English
Basic understanding of web technologies (JavaScript, APIs, GTM, analytics tools)
Strong analytical mindset and attention to detail
Experience in eCommerce, customer support, or CSM-related environments preferred
Proactive, organized, and comfortable in a cross-functional support role
Candidates can be based in any country of Latin America
Availability to work on US EST time zone
Benefits
Monthly compensation up to $2,000 USD
100% remote work with flexible working hours
Opportunity to work with a global team on cutting-edge eCommerce and personalization technologies
Exposure to leading enterprise clients and real-world analytics challenges
Room for career growth into technical account management or support operations
Collaborative, international environment with supportive cross-functional teams
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Other
Industries
IT Services and IT Consulting
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