Online Reputation Manager

**About us**:
Ruby Labs is a leading tech company founded in 2018 in London, UK.
We create innovative consumer products across the health, education, and entertainment sectors, serving over 100 million users annually.
Our self-funded independence allows us to make bold decisions, innovate rapidly, and maintain a strong company culture.
We operate with a lean, agile methodology and pride ourselves on our engineering-led culture, proprietary technology, and cross-industry expertise.
As a fully remote company, we embrace a global workforce, bringing diverse perspectives to our projects.
**About the job**:
Join our team and help us build, maintain, and elevate a positive online reputation for our group of companies, ensuring our products have an excellent reputation.
**Responsibilities**:
- ** Reputation Strategy Development**:
- Conduct an initial audit of the current online reputation for all companies within the group.
- Develop and implement comprehensive online reputation management strategies based on audit findings.
- Monitor and assess the online presence of our brands and identify potential reputation risks.
- Ensure our reputation is maintained at a high or even the highest possible level across all platforms.
- ** Monitoring and Analysis**:
- Use ORM tools to monitor brand mentions, reviews, and feedback across various online platforms (social media, review sites, forums, blogs, etc.).
- ** Response Management**:
- Respond proactively to online reviews, comments, and feedback in a timely and professional manner.
- Address any negative reviews or comments and engage with audiences to resolve issues and improve brand perception.
- Ensure the company's products maintain an excellent reputation.
- ** Content Creation for Branding**:
- Create compelling content to enhance branding keywords and overall brand presence.
- Collaborate with internal teams to produce high-quality content that aligns with the brand's voice and strategy.
- ** Influencer Collaboration and Marketing Campaigns**:
- Collaborate with influencers to build strong brand relationships and amplify positive messaging.
- Plan and launch marketing campaigns with influencers to enhance brand reputation and visibility.
- ** Crisis Management**:
- Develop and implement crisis management plans to address potential reputation threats.
- Act as the point of contact during crisis situations and ensure quick and effective resolution.
- ** Reporting and Metrics**:
- Generate regular reports on ORM activities.
- Present findings and recommendations to senior management.
**Qualifications**:
- Minimum of 3 years of experience in online reputation management with successful cases.
- Proven track record of handling multiple company profiles simultaneously (at least one is mandatory; multiple is nice to have).
- Strong understanding of ORM tools and techniques.
- Excellent communication and interpersonal skills.
- Familiarity with social media platforms, review sites, and other online channels.
- Ability to create compelling content and engage with audiences.
- Crisis management and problem-solving skills.
- Analytical mindset with the ability to interpret data and provide actionable insights.
- Degree in Marketing, Communications, Public Relations, or a related field is preferred.
**Location**:
**What We Offer**:
- ** Remote Work Environment** - Embrace the freedom of working from anywhere, anytime, fostering a better work-life balance.
- ** Unlimited PTO** - Experience the freedom of unlimited paid time off, allowing you to take the time you need to recharge and maintain your personal well-being without the constraints of a fixed number of days.
- ** Company-provided laptop** - We provide employees with powerful Apple MacBooks if needed, ensuring top-notch performance, energy efficiency, and seamless productivity.
- ** Independent Contractor Agreement** - Unlock the benefits of flexibility, autonomy, entrepreneurial opportunities, tax advantages, networking opportunities, reduced employment obligations, and location independence.
**Interview Process**:
- Recruiter Screening (30 minutes)
- Logical Thinking Assessment (40 minutes)
- Hiring Manager Interview (60 minutes)
**Life at Ruby Labs**:
At Ruby Labs, we are more than a team; we're a community united in pushing the boundaries of technology and innovation.
Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe.
We are an equal-opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams.
We approach diversity and inclusion seriously and thoughtfully.
We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.
Join us and be part of a company that is crafting the future of technology across multiple industries.
Li-Remote