Senior Customer Experience Designer
Há 3 dias
CRM ArchitectWe are seeking a seasoned CRM expert to drive the development and integration of customer-facing solutions.This remote role is an exciting opportunity for a professional with a strong background in Microsoft Dynamics CRM development and leadership skills.The ideal candidate will possess a deep understanding of CRM architecture, be experienced in crafting engaging customer experiences, and be adept at leading a team of junior developers.The successful candidate will drive business growth by developing and implementing CRM solutions that enhance customer engagement and streamline business processes.Key Responsibilities:Lead the development and implementation of Microsoft Dynamics CRM solutions, ensuring alignment with business goals and user needs.Design, build, and maintain customer-facing pages on the CRM Portal using both out-of-the-box capabilities and customizations.Oversee the CRM data model creation and participate actively in its design and maintenance.Conduct code reviews, mentor junior developers, and provide expert guidance on best practices in CRM development.Collaborate with cross-functional teams to integrate CRM with Azure, Power Automate, and other essential systems.Develop and deploy custom applications within Dynamics CRM, ensuring high performance and adherence to business requirements.Foster seamless integration of CRM with other systems, ensuring data consistency and accessibility.Troubleshoot and resolve complex technical issues related to the CRM environment.Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field.5-12 years of experience in CRM development, with a focus on Microsoft Dynamics CRM.Proven track record as a lead developer with experience in guiding and mentoring junior team members.Strong understanding of CRM architecture and data modeling principles.Professional experience in developing CRM Portals with a blend of out-of-the-box and custom solutions.Expertise in HTML, JavaScript, and CSS for portal development.Preferred Skills and Knowledge:Certifications in Microsoft Dynamics CRM are highly desirable.Knowledge of Power Automate and its integration with Dynamics CRM.Experience in creating apps within the Dynamics CRM platform.Familiarity with Azure and its services related to CRM integration.Strong analytical and problem-solving abilities.Excellent communication and leadership skills, with the ability to work collaboratively in a remote environment.Tools and Technologies:Microsoft Dynamics CRMPower PortalsHTML, JavaScript, CSS, c# .NetAzure ServicesPower AutomateIntegration and API development tools
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