Customer Success Associate
1 dia atrás
Join to apply for the Customer Success Associate role at FarOutScout.comJoin to apply for the Customer Success Associate role at FarOutScout.comGet AI-powered advice on this job and more exclusive features.Direct message the job poster from FarOutScout.comDescriptionThe client is a Y-combinator backed AI platform revolutionizing the HVAC, Plumbing, and Electrical industries.
Their innovative platform empowers technicians and representatives, enabling them to serve customers more efficiently and boost business revenue.
With novel AI features deeply integrated with platforms like ServiceTitan, the client is at the forefront of transforming service delivery in these sectors.ResponsibilitiesCreate and manage support tickets for issues or action items requiring follow-up, ensuring proper documentation and resolutionManage all customer email communications, ensuring inquiries and concerns are addressed promptly and effectivelyProvide feedback and insights to improve customer service quality and enhance the overall customer experienceIdentify recurring customer issues and collaborate with internal teams to implement process improvementsTrack and report on key performance indicators (KPIs) related to customer satisfaction and support efficiencyCoordinate and manage internal projects related to customer support, service delivery improvements, and cross-functional initiatives, ensuring timely execution and clear communication among stakeholders.RequirementsBachelor's degree in Business Administration, Communications, or a related field.Experience in customer success, ticket management, and project coordination or project management, preferably within the SaaS, home services or technology industry.Exceptional English communication skills, both written and verbal.Strong organizational skills with the ability to manage multiple customer inquiries, tickets, and follow-ups efficiently.Detail-oriented with the ability to create, assign, and track support tickets accurately through resolution.Ability to collaborate cross-functionally and drive tasks to completion.Familiarity with AI platforms and customer service tools is a plus.Highly proactive, self-motivated, and able to work independently in a fast-paced environment.Competitive salary range: $1,200 - $1,800/month (with potential for higher based on experience)Full-time (40 hours/week) position in the Eastern Standard Time zoneSupportive and collaborative work environmentOpportunity for professional growth and developmentSeniority levelSeniority levelAssociateEmployment typeEmployment typeContractJob functionJob functionBusiness Development, Customer Service, and General BusinessIndustriesHVAC and Refrigeration Equipment Manufacturing and Technology, Information and MediaReferrals increase your chances of interviewing at FarOutScout.com by 2xGet notified about new Customer Success Associate jobs in Brazil.Pessoa Analista Customer Success Manager B2GCustomer Success Representative - Remote Work | REF#283396Joinville, Santa Catarina, Brazil 5 months agoWe're unlocking community knowledge in a new way.
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