Customer Support Specialist English(Everhelp)
Há 7 dias
Genesis is an international IT company offering a full range of services.With over 1,500 team members across five countries, we develop products used by more than 200 million unique users each month.We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe.Our ecosystem includes more than 15 companies and an investment fund.EverHelp is a company within the Genesis ecosystem.We are a team of professionals growing an outsourced customer support service for clients around the world.Although the project started in ****, we've already grown by 82% over the last year.All of our employees are currently safe, all jobs have been retained, and we continue to strengthen our team while maintaining a retention rate of at least 90%.The roleWe're looking for a Customer Support Specialist with strong English skills (C1+) for a full-time remote role.Our client is a fashion e-commerce brand (clothing & accessories) targeting the U.S. market, based in Dubai.This is an outsourced cooperation model.Schedule5 working days per week, rotating days offShifts between 08:*****:00 CATResponsibilitiesCommunicating with customers via chat, email, and callsHandling order-related inquiries, returns, and delivery issuesMaking cold calls to customers who left negative feedbackDaily reporting on tasks, creating and managing invoicesMaintaining CRM records (Zoho)Following internal KPIs and quality standardsWhat we're looking for1+ year of customer support or related experience (e.g. e-commerce, Instagram shop management, B2B)English at C1 level or higherExperience with Zoho or similar CRM is a plusResponsible, detail-oriented, and organizedWhat we offer20 paid day-offsAccess to internal education and knowledge basesFully remote work format
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Customer Support Specialist English(Everhelp)
1 semana atrás
Ituiutaba, Brasil Genesis Tech Tempo inteiroGenesis is an international IT company offering a full range of services. With over 1,500 team members across five countries, we develop products used by more than 200 million unique users each month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes more than 15 companies and an investment...
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