Information Technology Manager

1 month ago Be among the first 25 applicantsLedn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world.Through our products & services, we can make a difference in the lives and futures of our clients - in real terms.Our team at Ledn is a passionate group of individuals from diverse backgrounds.The core values that guide us are: act with integrity always, own it, have a passion for progress, and lead with empathy.Combining these values with our conviction make Ledn an unstoppable force in changing the world for the better.Come join us as we build, innovate and revolutionize financial servicesThe OpportunityWe are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full time Manager of IT.The ideal candidate is comfortable wearing many different hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools.A successful candidate will have demonstrated previous success in similar role(s) in rapidly growing, security-first, environments.The right person is passionate about automation, scripting, and building infrastructure as code.You will be a participant in the design, implementation and management of our growing corporate cloud first infrastructure and networks.You will have a passion for innovation and creative problem solving, as well as be adaptable to the ever-changing landscape of the corporate infrastructure environment.You will need to be a highly motivated, dependable and an experienced technologist who shares our passion and wants to be a part of a fast moving and highly execution-oriented team.You will work closely with your Cybersecurity/IT peers and key stakeholder teams, including, but not limited to, Customer Success, Marketing, Engineering and HR.The ideal candidate is an excellent communicator and fast learner who is looking for a supportive environment to continue to grow their IT skills and expertise.This role will report to the Director of IT.About the RoleYou will be customer-facing, and the first line of support; you own support, and you are passionate about providing an outstanding support experience to our employees — via Slack, Jira, etc.We\'re all Mac.You are a pro at troubleshooting, using the terminal, and making macOS work in the enterprise.You will be responsible for procuring and delivering technology equipment.You will own the experience of tech onboarding of all new employees as well as tech retrieval of all outgoing employees.You\'ll design, test, build, and document programs and policies and tools, and contribute improvements to existing knowledge with your experience and background.You\'ll support and manage SaaS applications — Google Workspace (GSuite), Slack, Jamf Pro, Jamf Protect, Jamf Connect, Okta, Jira, etc.You will work with and manage Mac endpoint and mobile device management tools — MDM, EMM, Jamf, etc.You\'ll own and contribute to improvements on IDP and SSO tools (GSuite, Okta, etc.) You\'ll detail your solutions, craft help articles and automate busywork.Manage, respond to, and fix critical incidents and issues as needed, through to completion.You\'re comfortable juggling help desk tickets and can effectively prioritise them.You\'ll work on projects over sprints, and detail your work in tools like Jira (you\'re experienced with agile methods and sprints).You\'ll set and work to your own objective and key results with minimal direction, and can align them to the team and the company goals.What You Bring to Ledn7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite.Ability to create automations using bash, zsh, python, etc.Ability to utilize open source tools such as Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.You are able to integrate SSO into Okta, create workflows in Okta.You know how to work with APIs, and integrate one system to another.You\'ve provided remote support to people in multiple countries, across time zones, and you\'re familiar with shipping and receiving hardware and customs.Excellent communication skills across all media and the ability to explain ideas clearly and support people who may be frustrated or time-poor.You write well in tickets, email or Slack.You write in a clear, friendly, and concise manner, and are sensitive to different cultures.You take security seriously and know what PGP is.You understand networking fundamentals and basic troubleshooting — TCP/IP, DNS, DHCP, VLANs, routing and switching.You can demonstrably troubleshoot problems by following the OSI model.You can self-manage and scope your project across multiple teams.Strong organizational and task-management skills; you are comfortable dealing with ambiguity and making decisions with incomplete data.Nice to HaveFamiliarity with AWSExperience with GAM and command-line interfaces to increase efficiencyJamf certifications, Okta certifications, Google Workspace certificationsCulture & FitWe\'re looking for more than just operational excellence — we want a leader who thrives in a startup or tech environment and embodies our values.The ideal candidate will have a builder\'s mindset, be adaptable, resilient, and comfortable navigating ambiguity in a high-growth, fast-paced environment.Be a collaborative partner, able to influence across functions and cultures with empathy and clarity.Demonstrate integrity and accountability, especially in managing confidential information across diverse legal and cultural contexts.Have worked in a remote environment before.What We ProvideAs one of the world\'s leading digital asset companies, we provide tremendous growth opportunities.Comprehensive, best-in-class total rewards package that starts on your first day.We offer a competitive PTO package and ownership in the company through shared equity.Ledn employees are stakeholders in the future of the digital economy and can work remotely anywhere in the world for up to 180 days (subject to restrictions).A career with purpose.We remove barriers so you love what you do.We are an equal opportunity employer and pride ourselves on inclusivity and diversity.You may reach out to the Ledn team by emailing for accommodation requests throughout all stages of the recruitment process.Requests will be addressed confidentially.Ledn Working Environment: We are a remote-first company with a global team.We are a remote-first environment.Due to high volume of applications, only those who qualify will be contacted.Shortlisted candidates may be asked to submit a short video response and we may review publicly available social media activity relevant to the role.No agencies or recruiters.Unsolicited resumes are not accepted.#J-*****-Ljbffr