Site Reliability Engineer

Site Reliability Engineer (Middle) ID*****Join to apply for the Site Reliability Engineer (Middle) ID***** role at AgileEngine.OverviewAgileEngine is an Inc. **** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.What you will doShift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-callOn-call shifts: every 6 weeks, for one week as primary responder and the next week as secondaryManage alerts daily, check systems, and escalate issues as neededProvide 24x7 on-call support for critical SaaS eventsBe available in case of emergencies when team members are not available or need helpDocument issues and remediation stepsProactively create appropriate monitors in the EKS/K8S ecosystemDeploy to EKS/K8s cluster using Terraform and HelmLearn and maintain existing infrastructure running under Docker SwarmImprove existing infrastructure health by implementing checks and scripts to correct known issuesMaintain and develop deployment codeAutomate manual tasksImplement/integrate new technologies in our Cloud InfrastructureCollaborate with other teams and departments to provide the highest level of support and assistanceApply a real customer focus when planning deployments/updates, considering impact on customersWork with Support, Customer Success, Migration, and Professional Services teams to provide best-in-class SaaS servicePerform root cause analysis (RCA) and take corrective actions to prevent recurrenceCreate and assign alert-related actions to the appropriate team after investigationHandle support requests for environment-specific actionsIdentify and provide automation requirements to improve RCAMUST HAVES2+ years of professional experienceExperience working with DatadogHands-on experience as an AWS Cloud EngineerWorking knowledge of EKS/Terraform/HelmWorking experience with Docker and Docker SwarmGood understanding of AWS IAM roles and policiesExperience logging and monitoring AWS resources using CloudWatch logsExperience working in a Linux environmentProficient in Bash and/or Python scriptingStrong understanding of web technologies such as REST APIsWorking experience with monitoring solutions such as Grafana and PrometheusExcellent oral and written communication skillsCustomer-facing communication skills to explain issues and RCAsExperience in Product/Application Support for SaaS-based productsUnderstanding of APIs, Databases, Systems Architecture, and DesignExperience designing, implementing, and operating in a DevSecOps environmentExcellent communication skills, both written and verbalAbility to work independently and in a collaborative environmentTechnical aptitude with the desire to learn new and evolving technologiesUpper-Intermediate English levelNICE TO HAVESExperience with GCP or AzureCertifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking SpecialtyPERKS AND BENEFITSProfessional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmapsCompetitive compensation: We match your ever-growing skills with competitive USD-based compensation and budgets for education, fitness, and team activitiesA selection of exciting projects: Join projects with modern solutions development and top-tier clients including Fortune 500 enterprises and leading product brandsFlextime: Tailor your schedule for work-life balance with options to work from home or in the officeSeniority levelMid-Senior levelEmployment typeFull-timeJob functionIT OperationsIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at AgileEngine by 2x#J-*****-Ljbffr