Technical Services Manager
1 semana atrás
About HCLTechHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.To learn more about how we can supercharge progress for you, visitYour role and responsabilities:Be theprimary technical contactfor customers, guiding them through their SAP journey.Leadtechnical discussions, manage escalations, and ensure seamless delivery of ECS services.SupportSAP S/4HANA conversions, migrations, and upgrades with deep technical expertise.Collaborate with Client Delivery Managers, Product Leads, and Architects to shape long-term service plans.Driveinnovation adoption, capacity planning, and landscape optimization.Provide hands-on support duringcritical cutoversand IT situationsRequirements and Qualifications:Experience in SAP Basis & infrastructureHands-on experience inSAP Migrationand/orUpgradeprojects.Knowledge ofHyperscalers(Azure, AWS, GCP).Experience withSAP RISE MigrationandEnterprise Cloud Servicesis a plus.Certifications in SAP Migration or Upgrade (ZDO method) are highly valued.Willingness to support weekend cutovers when needed.Expertise inSAP NetWeaver, high availability/disaster recovery architecture.Familiarity with SAP cloud integrations (SCP, Ariba, SuccessFactors).Strong problem-solving mindset with a focus onpreventing downtime.Advanced English.Please, submit resumé in English.Why choose us?We are one of the largest and fastest growing technology companies in the world, with offices in over 60 countries and 224,000 employeesOur company is extremely diverse with 165 nationalities representedWe offer the opportunity to work with colleagues from all over the worldWe offer a virtual-first work environment, promoting a good integration between your work and personal life, with real flexibilityWe are committed to your growth, offering learning and career development opportunities at all levels to help you find your unique brilliance. We offer comprehensive benefits to all employeesWe are certified as a "Great Place to Work" and "Top Employer" in 17 countries, and recognized as a "Top Employer" in Brazil specifically, offering a positive work environment that values employee recognition and respectEquality & Opportunity for AllRepresenting 165 nationalities worldwide, we are proud to be an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, religion, sex, color, age, national origin, pregnancy, sexual orientation, disability or genetic information, or any other protected classification, in accordance with federal, state and/or local laws
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