Virtual Assistant

Who Are We?
Decentralized Masters is at the forefront of DeFi education globally.
In just two years, we have grown from a pioneering pair of co-founders to over 75 dedicated professionals.
Today, we are recognized as one of the fastest-growing enterprises in the sector, with industry insiders predicting our evolution into a unicorn company by 2030.
Operating on a bootstrapped model, we are on track to achieve an impressive $50 million in revenue this year alone.
Our Impact
While our growth has been remarkable, we take even greater pride in the success of our clients.
To date, we have empowered over 2,000 investors to break into the DeFi world.
At Decentralized Masters, we don't just offer education; we cultivate a powerhouse of knowledge combined with an engaging community, innovative technology, and a team of leading DeFi and blockchain experts.
Our commitment is to deliver unparalleled resources designed for long-term success in the world of DeFi and Web3, ensuring our members not only safeguard but also enhance their financial future.
Our Vision
Our goal is to create the largest and most influential DeFi ecosystem the world has ever seen, starting with becoming the gold standard in DeFi education.
This vision is ambitious, transformative, and poised to change the landscape of digital finance.
Are You Ready?
This is more than just a job; it's an opportunity to shape the future of Web3 technology and education.
Are you ready to be part of our vision to redefine what's possible in DeFi and beyond?
Apply below, and let's explore this journey together.
Check us out here:
Decentralized Masters
What will you be doing?
We are seeking a highly organized and dependable Virtual Assistant (VA) to support our operations and sales teams by managing internal reporting, coordinating schedules, and maintaining clean, accurate data across platforms.
You will assist with communication, reporting accuracy, scheduling integrity, and process monitoring across multiple tools (e.g., HubSpot, Slack, spreadsheets, and internal dashboards).
This is a great opportunity for someone with strong attention to detail, excellent follow-through, and a desire to support cross-functional teams in a fast-moving environment.
Key Responsibilities:
Operations Support
Coordinate and manage the No Show follow-up process
Support End-of-Day (EOD) report tracking for Executive Assistants and Managing Directors, and tag team members who miss their updates
Check daily calendar for double bookings and report conflicts
Review paid ad leads in HubSpot and verify tagging accuracy
Update daily Marketing Tracker based on lead activity
Assist in maintaining the Director Coaching Tracker
Track booked vs. attended calls for inbound leads
Sales Admin & Support
Monitor the Sales Help Desk for incoming requests and route them appropriately
Maintain and review call logs to ensure completeness and accuracy
Assist with follow-ups based on internal communication in Slack
Post and track follow-ups related to deals that are not yet closed
Track cash collected from deals and update in relevant trackers
Monitor and support the refund process, updating CRM properties accordingly
Check for and resolve missing activity logs related to closed deals
Sales CRM Support
Help triage requests in the Sales Help Desk and escalate where neede
Audit and maintain call logs in the CRM
Monitor Slack notifications and alert appropriate team members
Support CRM reporting tasks in collaboration with the RevOps team
Ensure refund records are complete and accurate within the CRM
Review and update discrepancies in daily lead flow reports
Support QA of internal scheduling and concierge processes
Conduct call audits for "Call Not Complete" issues and escalate as needed
CRM & Reporting
Ensure HubSpot data aligns with internal trackers (No Shows, Sets, Cash Collected)
Maintain sync between HubSpot data and Plecto (or other internal dashboards)
Troubleshoot issues in dashboards and flag discrepancies for review
Success in This Role Looks Like:
Internal reports and trackers are always up to date and accurate
Communication gaps are minimized through timely follow-ups and tagging
Refunds, lead issues, and cash collections are clearly tracked
Data across HubSpot and internal dashboards aligns consistently
Team members receive timely support with minimal oversight
Please submit you resume in ENGLISH
Native English speaker (or at least professional level)
Proven experience as a Virtual Assistant or relevant role
Experience supporting sales, marketing, or customer success teams
Familiarity with lead tracking, cash collection workflows, and internal auditing processes
Previous experience working with dashboards such as Plecto or Looker
Strong spreadsheet skills (formulas, filtering, data cleanup)
Must be able to check systems and reports throughout the day and respond promptly to urgent updates
2+ years of experience in operations support, virtual assistance, or sales admin roles
Proficient with CRM tools (preferably HubSpot), Google Sheets, and Slack
Excellent organizational skills and attention to detail
Strong written and verbal communication in English
Capable of identifying issues and escalating when necessary
Comfortable managing multiple daily tasks and recurring workflows
Self-starter who can work independently in a remote team environment
Weekend availability is a must
Competitive salary package
Full time
Unlimited PTO
Team off-sites
Young & dynamic culture with team members across 25+ countries
Fully Remote with a very supportive team.
You have the ability to work from anywhere in the world
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