[P] Customer Success Manager

Há 6 dias

Espírito Santo, Brasil Latamcent Tempo inteiro

Customer Success Manager (B2B SaaS | eCommerce Marketing)Remote Latin America | USD $*****k OTE | Full-timeAbout the RoleWe're hiring a Customer Success Manager for Maestra.io, an all-in-one marketing platform helping eCommerce brands grow faster with one platform instead of four.This role is hands-on and outcome-focused, managing the full post-sales lifecycle-from onboarding and integrations to marketing campaign setup, analytics, and strategic growth initiatives.You'll work directly with VP/C-level stakeholders, ensuring measurable revenue impact and building long-term partnerships.Success is measured by ARR growth, published client success stories, and optimized marketing performance metrics.Key ResponsibilitiesManage **** eCommerce customer accounts (lower than industry average to ensure quality)Own $*******k ARR by month 6, growing to $700k+ ARR by year 1 with 5+ published client success storiesOnboard and integrate 12 new customers per month, ensuring smooth technical setup and activationLead client strategy sessions and QBRs with senior stakeholdersSet up and optimize marketing initiatives including:- Email and SMS campaigns-Automated flows-Website and mobile personalization-Loyalty programs and product recommendationsDesign and implement integrations using tools like Zapier, APIs, and event-based triggersTrack and optimize KPIs such as conversion rate, retention, average order value (AOV), and email/SMS performanceCollaborate with sales, product, and operations to improve workflows and customer outcomesRequirements3+ years in a client-facing role at a B2B SaaS or MarTech companyStrong understanding of eCommerce marketing fundamentalsBasic HTML/CSS skills and experience with automation/integration tools (Zapier, APIs, event triggers)Comfortable interpreting and presenting performance metrics and A/B test resultsClear, concise communicator with excellent English (C1/C2)Thrives in a transparent, feedback-driven, no-politics environmentPreferred QualificationsExperience with platforms such as Klaviyo, Iterable, Braze, Nosto, or RebuyCompensation & LogisticsUSD $*****k/year OTE (base + performance bonuses tied to ARR managed)Remote-first from Latin AmericaFlexible hours with U.S. time zone overlapUnlimited PTO (client policy)Potential access to benefits depending on hiring structureCompany OverviewMaestra.io is a founder-funded, profitable marketing technology company with 18+ years of experience helping brands grow in multiple markets.We operate lean, avoid unsustainable scaling, and prioritize building a compact team of top performers who drive measurable results.Job description created by latamcent.com, a nearshore staffing agency#J-*****-Ljbffr

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