Head Of Customer Success- Remote
Há 4 dias
Employer Industry: Software Development (Sales Enablement)Why consider this job opportunity:Base salary up to $265,300, with On Target Earnings (OTE) up to $379,000Comprehensive employee benefits including medical, dental, vision, and life insuranceFlexible Paid Time Off (PTO) along with 8 paid holidays and 5 paid days for Annual Holiday WeekOpportunity for career advancement and growth within a high-performing organizationOption to work remotely from various states across the U.S.Access to wellness resources including coaching and therapy servicesWhat to Expect (Job Responsibilities):Lead the Customer Success organization, shaping vision and strategy for customer engagement and growthEnsure high-quality customer experiences throughout their lifecycle, driving adoption and retentionDevelop deep product expertise within the Customer Success team to maximize customer valueCollaborate cross-functionally with Sales, Product, and Marketing to align customer advocacy and expansion effortsBuild and inspire a high-performing Customer Success team, implementing scalable processes and metricsWhat is Required (Qualifications):12+ years of experience leading Customer Success or post-sales organizations in a SaaS environment7+ years of direct client management experience with enterprise-level customersProven track record of owning retention, growth, and customer satisfaction metrics across a large customer baseStrong communication and storytelling skills, with the ability to influence internal stakeholders and engage with C-level executivesExperience with enterprise SaaS technologies (CMS/DMS, CRM platforms such as Salesforce/Dynamics 365)How to Stand Out (Preferred Qualifications):Demonstrated ability to design, build, and scale global organizations and processesSuccessful history of hiring, developing, and retaining top talent across leadership and frontline rolesEntrepreneurial mindset, adaptable to change, with a focus on solutions and opportunitiesStrong technical and product acumen, with the ability to translate customer needs into product strategyExperience working cross-functionally with Product, Sales, Services, and Marketing to deliver seamless customer outcomesWe prioritize candidate privacy and champion equal-opportunity employment.Central to our mission is our partnership with companies that share this commitment.We aim to foster a fair, transparent, and secure hiring environment for all.If you encounter any employer not adhering to these principles, please bring it to our attention immediately.#J-*****-Ljbffr
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