(Spanish And English) Customer Success Specialist

(Spanish and English) Customer Success Specialist (Brazil, remote)Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Excited?Let's see what it takesWhat you will do:Provide support as a trusted advisor for customers via emails, chats, social media, and video callsAssist and onboard new customersDevelop digital marketing strategiesProvide weekly, bi-monthly, or monthly strategic guidance to customersEnsure smooth customer engagement through proactive outreachOffer best practices on product usage and marketing strategiesKeep customers updated on product releases and new featuresIdentify and escalate issues to the appropriate teamsWhat you need to succeed in this role:Fluent Spanish (at least C1) and English B2At least 1–2 years of experience in customer success-related rolesStrong digital marketing knowledgeExperience in e-commerce, SaaS, project management, or marketingComfortable using Zoom, Intercom, Mixpanel, HubSpot, G-Suite, and e-commerce platformsPersonal laptop or computer (at least 8 Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)Will be a plus:Sales experiencePrevious experience as an Account ManagerBenefits and Perks:Flexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentThe items listed in this section may vary depending on the terms of your engagement.Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selectedWho are we?SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.We work with clients from over 30 countries and speak over 60 languages.Since ****, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences.Grab the chance to join us and send your CV in English, pointing out your outstanding skillsVisit our website: DISCLAIMERWe are a multinational company with unbiased views.The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.Seniority levelAssociateEmployment typeContractJob functionCustomer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at SupportYourApp by 2x#J-*****-Ljbffr