Customer Service Representative | Campinas/Sp
Há 2 dias
**Main Activities:*** Establish open communication with customers and the field team to ensure any changes or impacts on customer expectations are communicated in a timely manner.* Provide support and take ownership of concerns, resolving them according to Key Performance Indicators (KPIs), and when necessary, coordinate activities with other departments to ensure complete customer satisfaction.* Address customer concerns with an ownership mindset to identify root causes and communicate with key stakeholders to prevent similar issues.**Key Responsibilities:*** Serve as the primary point of contact for the Sales Team regarding all matters related to the order and distribution process.* Process orders promptly and record any special instructions.* Provide accurate and timely daily reports to ensure the order-to-cash process is fulfilled.* Actively participate in relevant meetings to identify ways to improve service for internal and external customers.**Technical Requirements:*** Fluency in English with excellent written and verbal communication skills.* High school diploma or equivalent; college degree and/or bachelor's degree preferred.* Over 5 years of relevant professional experience in Customer Service and/or Account Management preferred.* Computer proficiency (SAP, Salesforce, Microsoft Office, Gmail, and Google Docs).* Ability to be punctual and work full shifts.* Access to high-speed internet for occasional remote work.* Ability to work on local holidays to support North American business operations.**Behavioral Requirements:*** Proactivity* Assertive communication* Organization and discipline* Ethical conduct and integrit**Position:** Customer Service Representative **Work Location:** Campinas **Work Model:** HybridAt Solenis, we understand that our greatest asset is our people.That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development.So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team.Solenis is proud to be an equal opportunity and affirmative action employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.#J-*****-Ljbffr
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