It Support Professional

2 semanas atrás


Londrina, Brasil Bebeecustomersupport Tempo inteiro

Job Overview\A career as a service desk analyst offers numerous opportunities to make a meaningful impact in an IT setting.
\Key Responsibilities\\Ticket Management: Receive, prioritize, and manage service desk tickets using ServiceNow to provide efficient support to users.
\Troubleshooting and Issue Resolution: Diagnose and troubleshoot hardware, software, and network problems to ensure seamless system operation.
\User Support and Guidance: Provide direct support to users, helping them with system issues, access requests, password resets, and other general IT inquiries to enhance user experience.
\Documentation: Maintain detailed documentation of issues, solutions to facilitate knowledge sharing and improvement.
\Monitoring and Reporting: Monitor service desk activity, including tracking open vs. closed tickets and ensuring compliance with SLAs to maintain high-quality service delivery.
\\Requirements\The ideal candidate should possess advanced or fluent Spanish language skills, alongside customer service expertise and proficiency in laptop/desktop (Windows), O365, and ServiceNow.
\Desirable Skills\MS Office, Teams, servicenow, and customer service are desirable skills for this role.
\What We Offer\\Health insurance\Dental Plan\Life insurance\Transportation vouchers\Meal/Food Voucher\Childcare assistance\Gympass\TCS Cares – free 0800 that provides psychological assistance (24 hrs/day)\Partnership with SESC\Reimbursement of Certifications\Free TCS Learning Portal – Online courses and live training\International experience opportunity\Discount Partnership with Universities and Language Schools\Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire\TCS Gems – Recognition for performance\Xcelerate – Free Mentoring Career Platform\\Application Guidelines\Apply now to take the first step towards a rewarding career as a service desk analyst.


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