Customer Success Analyst

Customer Success Analyst??Location:Remote, Brazil?? Work Schedule: Monday to Friday, with bi-weekly weekend on-call rotations??Department:Customer Success??Reports To:Customer Success Manager??Job Type:Full-time??Base Salary Range:R$***** – R$***** BRL / month?? Additional Payment for Weekend On-CallWho We AreEasyHub is a tech-driven startup transforming property management with cutting-edge IoT solutions. Our mission is to simplify life for property managers, guests, and residents by automating and streamlining property operations. We integrate smart technology to create efficient, seamless, and intelligent living experiences.We are looking for ahighly organized, proactive, and eager-to-learnindividual who thrives in a fast-paced environment. If you're excited aboutproblem-solving, customer experience, and technology, this role is for youWhat You'll DoDaily Coordination & SchedulingOrganize and managedaily device installation schedulesto ensure smooth execution.Communicate with internal teams and customers to align onschedules, updates, and service requirements.Oversee and coordinatefield technicians, ensuring that allservice ordersrelated to specific projects are executedon time and with exceptional quality.Monitor ongoing projects andproactively address any operational issuesthat could impact execution timelines.Generate and deliverdaily reportsto clients, providing updates on installation progress, service quality, and key metrics.Customer SupportAct as thefirst point of contactfor property managers addressing guest-related technical issues.Utilize theEasyHub Platformto diagnose and troubleshootaccess control, thermostats, energy monitoring, sensors, and other smart devicesby analyzing logs and resetting systems.Providereal-timesupport via video calls, guiding guests through device instructions.Dispatch and coordinateon-call techniciansfor urgent service requests.Content & CommunicationCreate and updateHelp Center articles, user manuals, and product documentationto ensure customers have the necessary resources.Develop and schedulecustomer emailsabout product updates, new features, and important announcements.What You'll BringSkills & Tools?Exceptional Organizational Skills– You're detail-oriented, structured, and can manage multiple tasks efficiently.?Strong Project Coordination– You can manage technicians in the field, ensuring timely execution and high-quality service delivery.?Client Reporting– You can compile and deliver structured reports to clients, summarizing key updates and progress.?Willingness to Learn– We provide training, but abasic understanding of client communication protocols, prioritization, project management, and time managementis essential.?Technical Aptitude– Comfortable using tools likeGoogle Sheets, Excel, PowerPoint, Google Workspace (Gmail, Drive), and CRM platforms.Language Proficiency?? Fluent inPortuguese and English(written and verbal) – You can clearly communicate with both technical and non-technical users.Intermediate and Advanced English Skills wont be accepted.Ideal Traits?Problem-Solver:You take initiative and enjoy troubleshooting.?Great Communicator:You can explain complex issues in simple terms.?Adaptable & Proactive:You work well under pressure, meet deadlines, and prioritize effectively.?Team Player with a Growth Mindset:You listen first, learn before acting, and continuously seek improvement.Why Join EasyHub?At EasyHub, you'll be part of aninnovative, remote-friendlystartup that values growth, collaboration, andcustomer success. We offer:?Remote work flexibility– Work from anywhere in Brazil.??Career growth opportunities– Gain hands-on experience in a fast-growing industry.??A dynamic, supportive team– Work alongside passionate professionals shaping the future of property management.Ready to be part of something exciting? Apply today and help redefine property management with EasyHub