Senior It Support Engineer Level 3

Há 6 dias


São Paulo, Brasil Workana Tempo inteiro

Full-time | Remote | CST Coverage We're hiring a Level 3 Engineer to provide advanced technical support and infrastructure expertise for our US-based MSP clients.This role is ideal if you thrive in complex problem-solving, infrastructure projects, and mentoring junior engineers.What You'll Do Handle escalations from Level 2 engineers.Perform advanced Azure tasks: resource setup, policies, security, scripting, automation.Support enterprise networking: firewalls, routing, VPNs, VoIP optimization.Mentor Level 1–2 engineers, ensuring best practices.Document escalations, infra changes, and project work.Contribute to migrations and enterprise initiatives.Requirements 5+ years as a senior IT engineer / Level 3 in MSP or enterprise.Strong Azure expertise (resources, policies, automation).Advanced networking (firewalls, routing, VoIP troubleshooting).Active Directory, Windows Server, Microsoft 365.Excellent English for client-facing support.Bonus: Mac support, ConnectWise/Datto familiarity.Benefits Weekdays: Noon–8pm CST One weekend day: 8am–5pm CST Days off: One weekday + one weekend day (2 total) Device provided



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