Global Customer Advocate
Há 6 dias
Transforming Client ExperiencesWe are seeking a highly skilled professional to provide exceptional support to our clients across various channels.
As a Global Customer Advocate, you will be the primary point of contact for clients, ensuring their needs are met with timely and thoughtful solutions.Our ideal candidate possesses excellent communication skills, both written and verbal, with the ability to navigate complex issues efficiently.
A strong understanding of financial services and technology is essential, as you will be guiding clients through our trading platforms with clarity and precision.Key Responsibilities:Initial Point of Contact via Phone, Email, and Live ChatTroubleshoot Issues and Provide Timely SolutionsGuide Clients Through Our Trading PlatformsManage Onboarding and Account SupportCollaborate Across Teams to Enhance Client FeedbackFollow Up on Service Concerns and Log Product IssuesRequirements:Fluent in English (Portuguese Language an Asset)Strong Computer Skills, Especially Microsoft OfficePrevious Experience in FX, KYC, or AML (Training Provided for the Right Candidate)Confident Communicator Across ChannelsCalm Under Pressure and Driven by a People-First MindsetDetail-Oriented, Self-Sufficient, and a Team PlayerWhy Join Us?
We foster a culture that values quality over quantity, empowering our employees to grow and develop within the organization.
Enjoy tailored learning and development paths, employee recognition programs, and a dynamic work environment.
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Customer Experience Advocate
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