Senior Customer Success Manager

About the Role:As a Customer Success Manager, you will be responsible for providing complete support to the LATAM customers for Clever Tap on value realization, solution engineering and product adoption with the customer's system, retain and grow Clever Tap business by effective customer success management.What will you do:Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans).Develop an intimate understanding of your customers' businesses, conduct health checks.Develop a network of champions within each account through education, coaching, and strong influencing skills.Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews.Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals.Be an expert on trends and best practices for digital marketing and analytics.Enlighten our customers with insights gleaned from their own data and industry trends.Ensure customers get maximum value from Clever Tap by leveraging full platform functionality.Liaison between your customers and all the internal teams.Handle customer concerns with confidence, putting them at ease.What we are looking for?Must have:Bachelor's / Master degree in Computer Science, Information Technology, Marketing, Business, or related fields.Overall 5-8 years of experience with 2-3 years as a Customer Success Manager or Account ManagerStrong technical aptitude and basic understanding of Saa S platforms, mobile technologies, and digital marketing tools.Knowledge and understanding of APIs, SDKs, and data analytics tools.Good to have:Understanding of customer lifecycle, retention strategies, and campaign management.Post-Graduation- MBA – Marketing, PGDM, Diploma courses in Digital MarketingMeasures of Success:Retention Rates: Client renewal and churn ratesProduct Adoption: Depth and breadth of platform features utilized by clients.ROI Performance: Effectiveness of client campaigns / Engagement executed using our platformClient Satisfaction: Measured through Net Promoter Score, Case studies published & feedbackExpansion: Measured through upsell & cross-sell of our platformWho you will report to: Director - Customer SuccessWhy join usContribute to a product backed by 11 technology patents, showcasing industry-leading innovation.You are passionate about technology and its impact on the high-growth mobile technology spacePower personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.Flourish in an Environment that Nurtures Growth and CuriosityLearn MoreGet to know us better before you applyCheck out our product documentation, blog, and customer stories to see how we work and what we value.Clever. AI BlogsRedefining Customer Engagement in the AI EraTesseract DBTMClever Tap Product DemoAbout Clever Tap:Clever Tap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies —to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2's Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships.At the forefront of our innovation is Clever. AI, driving the next wave of AI-powered engagement. With Clever. AI, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is Tesseract DBTM, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement.Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, Clever Tap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta.For more information, visit or follow us on Linkedin and X.Join us in shaping the future of engagement.Clever Tap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.