Customer Success Manager
1 dia atrás
About our CompanyBit Kernel is a tech-driven company specializing in streaming platforms for long-form video content. We provide secure end-to-end enterprise solutions tailored to the video industry.Our mission is to deliver comprehensive video streaming Saa S solutions that meet the needs of a diverse range of stakeholders—including operators, media suppliers, channel distributors, and content creators—across both market and operational demands.About the JobWe are looking for an experienced professional with strong technical expertise, a client-centric mindset, adaptability, and a proven track record in operations to lead our Customer Success strategy.As a key member of our strategic team, you will serve as a trusted partner for our product portfolio (OTT, Saa S), ensuring an added value experience to clients worldwide throughout critical stages of the customer lifecycle.What You'll Be DoingCollaborate across departments to streamline processes and enhance interdepartmental communication.Provide operational support to the Customer Success team.Develop and implement best practices for Customer Success.Create, maintain, and update documentation for Customer Success processes, procedures, and programs.Export, analyze, and interpret data to generate actionable insights and summaries.Ensure the accurate, efficient, and effective execution of Customer Success initiatives.Manage assigned customer accounts, oversee new product adoption, and implement strategies to reduce churn while increasing customer lifetime value.Work closely with the Sales team to ensure timely renewals and identify opportunities for account expansion.Monitor customer usage patterns and proactively recommend additional products or services that align with their needs and goals.Facilitate seamless customer onboarding by providing guidance on best practices, course setups, and new tools and features.Act as the voice of the customer within the organization by advocating for their needs, sharing feedback to product teams, and collaborating with internal teams to resolve concerns and deliver effective solutions.What we're looking for5+ years of experience in CSM & CS Ops (must-have).Proven experience in managing multiple projects simultaneously for diverse target markets. Educational background in Engineering, Business, Marketing, or Communication. A master's degree or postgraduate studies related to the role are a big plus.Prior experience in tech-driven companies or projects (e.g., OTT, Cloud, Blockchain, E-commerce, Fintech, Media, Streaming).Experience in Saa S companies/solutions is a major advantage.Strong skills in communication, strategic planning, and project management (PMI certification is a significant plus).Advanced English (mandatory) and advanced Spanish (nice to have).A data-driven mindset, with proven experience analyzing data across the entire customer lifecycle.Ability to strategically guide customers toward best practices and long-term success.Proven experience working cross-functionally on Go-to-Market processes.Demonstrated experience in improving workflows and operational processes.Willingness to travel internationally (15–20 days per year).Join with us
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Senior Customer Success Manager
1 dia atrás
Ituiutaba, Brasil Clevertap Tempo inteiroAbout the Role:As a Customer Success Manager, you will be responsible for providing complete support to the LATAM customers for Clever Tap on value realization, solution engineering and product adoption with the customer's system, retain and grow Clever Tap business by effective customer success management.What will you do:Drive the product adoption to help...
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Manager Of Customer Success
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Ituiutaba, Brasil Extreme Digital Solutions - Eds Tempo inteiroCustomer Success Manager (CSM)Estamos em busca de um profissional altamente organizado, detalhista e proativo para atuar como Customer Success Manager (CSM). Essa posição será fundamental no processo de pós-venda, com foco na excelência da gestão contratual, relacionamento com clientes, governança de dados e controle de processos administrativos.O...
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Customer Success Manager
1 dia atrás
Ituiutaba, Brasil Pen Tempo inteiroLocal de trabalho: Alphaville - Barueri, SPSobre a vagaCargo: Customer Success Manager Local de trabalho: Avenida Cauaxi, 350 - Alphaville - Barueri, SP Jornada: Período Integral Contratação: PJ Salário: A combinarSobre a PenA Pen é uma assessoria de marketing especializada no mercado de tecnologia, com foco total em performance e geração de demanda...
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Customer Success
Há 5 dias
Ituiutaba, Brasil Jc Digital Expand Llc - Local Seo Agency Tempo inteiroSobre a Vaga: Estamos em busca de um profissional de Customer Success (CS) e Suporte ao Cliente Pleno e para integrar nossa equipe, atendendo o mercado americano.O candidato ideal deve ser proativo, com experiência no atendimento a clientes, especialmente em grupos de WhatsApp, e capaz de desempenhar também o papel de Customer Success quando necessário.A...
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Customer Success
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Ituiutaba, Brasil Teddy Open Finance Tempo inteiroEstamos buscando um Customer Success talentoso e motivado para se juntar à nossa equipe. Sobre a Teddy Somos o ecossistema que liberta bancos e fintechs do legado tecnológico, acelerando o lançamento de novos produtos financeiros com agilidade, segurança e uma jornada 100% digital. Nossa missão é simplificar o mercado financeiro e colocar o cliente - o...
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Customer Success Manager
Há 7 dias
Ituiutaba, Brasil Adaquest Tempo inteiroCustomer Success Manager – Cybersecurity Professional Services (Microsoft Ecosystem) About adaQuest adaQuest is a Microsoft Solution Partner Specialist in Security & Modern Work, and one of only 300 Microsoft FastTrack Partners worldwide.We help organizations accelerate their digital transformation by deploying and optimizing Microsoft security and...
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Analista De Customer Success
1 dia atrás
Ituiutaba, Brasil Buscojobs BR C2 Tempo inteiroSobre a vaga:Estamos em busca de um(a) Analista de Customer Success para atuar no relacionamento com clientes do setor de turismo, garantindo engajamento, retenção e apoiando oportunidades de expansão. O papel combina gestão de carteira de clientes com apoio consultivo e comercial, sempre utilizado o CRM para organização e...
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Customer Success
1 dia atrás
Ituiutaba, Brasil Klavi Tempo inteiroUma das pioneiras em soluções de inteligência de dados no Open Finance, a klavi é uma das instituições que mais cresce nesse ecossistema, levando inovação através de dados a milhares de brasileiros. A klavi utiliza tecnologia própria e de ponta para viabilizar a coleta de dados, além de automatizar todo o processamento desses dados para...
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Customer Success
1 dia atrás
Ituiutaba, Brasil Mobbie Tempo inteiro#WEAREHIRING | Customer Success – Especialista em Mídia DigitalÁrea: Mídia Digital | Modalidade: PJLocal de trabalho: Alphaville – Modelo: HíbridoNa Mobbie, buscamos um(a) Customer Success analítico(a) e estratégico(a), apaixonado(a) por transformar dados em resultados e criar relacionamentos duradouros e de impacto com nossos clientes.Você será...
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Customer Success Director Latam
1 dia atrás
Ituiutaba, Brasil Array Technologies Tempo inteiroPosition Summary Array is seeking a highly strategic and results-driven Customer Success Director to lead our project management, commissioning, and aftermarket team, as well as customer satisfaction. This role will serve as the main interface between our clients and internal stakeholders, ensuring alignment, high-quality execution, and sustainable growth...
