Help Desk Specialist
Há 5 dias
A career at our company offers the opportunity to expand your ideas through the right tools and contribute to our success in a collaborative environment.We are looking for a Help Desk Specialist professional who wants to learn and transform their career.In this role, you will provide multi-channel support, ensuring quality information capture and resolving low- to medium-complexity contacts.You will also record all calls from the helpline, register the contact in the ticket registration platform (ITSM), and direct each contact to the corresponding resolution group for prompt attention.Key ResponsibilitiesProvide multi-channel support, ensuring quality information capture and resolving low- to medium-complexity contacts.Record all calls from the helpline and register the contact in the ticket registration platform (ITSM).Attend on-site the incidence of the user reporting errors with the Workstation computer equipment.Direct each contact (ticket) to the corresponding resolution group for prompt attention.Advise users seeking support in processes not related to workstation problems.Receive and document service failures reported by users regarding the attention of the different troubleshooting groups.Follow up on each ticket generated so that it is attended within the levels agreed with each resolving group according to the service catalog.Report in real time a problem or failure in applications that affects a group of users with the same problem to be attended as a major incident.Meet productivity and quality goals.Follow and adhere to client-defined processes and standards.
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Help Desk Specialist
Há 2 dias
Londrina, PR, Brasil beBeeHelpdesk Tempo inteiroJob Title: Help Desk Specialist We are seeking a highly skilled and dedicated individual to join our team as a Help Desk Specialist. This is an excellent opportunity for someone looking to build their career in the IT industry. Key Responsibilities: Provide multi-channel support to customers ensuring quality information capture and resolving...
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Help Desk Specialist
1 semana atrás
Londrina, Brasil beBeeSupport Tempo inteiroA career at our company offers the opportunity to expand your ideas through the right tools and contribute to our success in a collaborative environment. We are looking for a Help Desk Specialist professional who wants to learn and transform their career. In this role, you will provide multi-channel support, ensuring quality information capture and resolving...
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Help Desk Specialist
3 semanas atrás
Londrina, Brasil beBeeCustomer Tempo inteiroLooking for a new career challenge? Our company is seeking an experienced Service Desk professional to join our team. About the Role This exciting opportunity will see you providing top-notch customer service, resolving technical issues and collaborating with our resolution groups to deliver exceptional results. Serving as the first point of contact for...
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Help Desk Specialist
1 semana atrás
Londrina, PR, Brasil beBeeSupport Tempo inteiroA career at our company offers the opportunity to expand your ideas through the right tools and contribute to our success in a collaborative environment. We are looking for a Help Desk Specialist professional who wants to learn and transform their career. In this role, you will provide multi-channel support, ensuring quality information capture and resolving...
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Help Desk Specialist
3 semanas atrás
Londrina, PR, Brasil beBeeCustomer Tempo inteiroLooking for a new career challenge? Our company is seeking an experienced Service Desk professional to join our team. About the Role This exciting opportunity will see you providing top-notch customer service, resolving technical issues and collaborating with our resolution groups to deliver exceptional results. Serving as the first point of contact for...
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Help Desk Agent
2 semanas atrás
Londrina, Brasil Bebeehelpdesk Tempo inteiroJob Title: Help Desk AgentWe are seeking a skilled and customer-focused Help Desk Agent to join our team.In this role, you will be responsible for providing timely and effective support to our users, resolving their technical issues and improving their overall experience.Main Responsibilities:Respond to all user inquiries and resolve their technical issues...
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Help Desk Agent
2 semanas atrás
Londrina, Brasil beBeeHelpDesk Tempo inteiroJob Title: Help Desk Agent We are seeking a skilled and customer-focused Help Desk Agent to join our team. In this role, you will be responsible for providing timely and effective support to our users, resolving their technical issues and improving their overall experience. Main Responsibilities: Respond to all user inquiries and resolve their technical...
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Analista De Help Desk Sap
2 semanas atrás
Londrina, Brasil Tata Consultancy Services Tempo inteiro"Talent Acquisition I Tech Recruiter I SAP Recruitment Specialist I T&D I HRBP I Diversidade & Inclusão I PCDVenha para uma das maiores empresas de Serviços de TI do mundo!! Aqui você pode transformar sua carreira!Por que se juntar à TCS? Aqui na TCS acreditamos que as pessoas fazem a diferença, por isso vivemos uma cultura de aprendizado ilimitado,...
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Help Desk Specialist
4 semanas atrás
Londrina, Brasil Bebeesupport Tempo inteiroWe are looking for a skilled and motivated Support Analyst to join our team. The ideal candidate will have excellent communication skills, be proactive and assertive, with the ability to work well under pressure. They will also possess expertise in ITSM tools, be fluent in English and Spanish, and have a strong customer service focus. The role involves...
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Help Desk Agent
1 semana atrás
Londrina, PR, Brasil beBeeHelpDesk Tempo inteiroJob Title: Help Desk Agent We are seeking a skilled and customer-focused Help Desk Agent to join our team. In this role, you will be responsible for providing timely and effective support to our users, resolving their technical issues and improving their overall experience. Main Responsibilities: Respond to all user inquiries and resolve their technical...
