Head Of Technical Operations

Join to apply for the Head of Technical Operations role at DEUNA.About DEUNADEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue.Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico's digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs.Join us to shape the future of paymentsVisit / to learn more about usWe are looking for a Technical Operations Head to join our teamResponsibilitiesSystem Monitoring and Alerting: Develop and implement robust monitoring systems to identify potential failures, especially post-deployment, ensuring high system reliability and performance.Deployment Standards: Define and maintain standards for all deployments.Ensure that each new solution or change includes comprehensive runbooks, alerts, and metrics.Incident Management: Manage and coordinate responses to incidents with urgency and efficiency.Lead the creation of thorough post-mortem analyses to prevent future occurrences.Documentation and Testing: Consolidate and maintain up-to-date documentation on client configurations.Ensure all configurations are thoroughly tested and functioning optimally.Problem-Solving Support: Provide expert context and assistance in resolving issues during production incidents.Team Coordination: Oversee and coordinate the work of technical customer support agents, ensuring effective and client-focused support.Roadmap planning: Present regular summary reports of the overall operational health of the organization and opportunities for improvement.Manage and drive the roadmap for operational improvements.QualificationsBachelor's degree in Computer Science, Information Systems, or a related field.Minimum of 10 years of experience in system operations, preferably in the fintech or e-commerce sectors.Proven track record in operational system management, including monitoring, incident response, and continuous improvement.Strong technical and analytical skills, including proficiency in SQL, Python, or similar technologies.Prior experience with operational tooling such as New Relic.Excellent problem-solving abilities and experience handling high-pressure situations.Strong leadership skills with experience in managing technical teams.Excellent communication and documentation skills.Fluent in English and Spanish.Join us at DEUNA, and be part of a dynamic team that's transforming the e-commerce payments in LATAM .What will you find when you join DEUNA?A multicultural team distributed throughout LATAM.Dynamism, agility and constant innovation.Being part of a high-impact solution for an entire region.The best tools and technology to operate.Being part of the startup culture.We are in full expansionBenefitsVacations and additional PTO ?Remote work from anywhereEconomic support for health insurance, internet and cell phone lineStock optionsLearning and development platformMultidisciplinary, diverse and dynamic teamGrowth and career pathWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.These tools assist our recruitment team but do not replace human judgment.Final hiring decisions are ultimately made by humans.If you would like more information about how your data is processed, please contact us.#J-*****-Ljbffr