Information Technology Manager

OverviewJoin or sign in to find your next jobJoin to apply for the Information Technology Manager role at LEDN.4 weeks ago.Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.LEDN is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world.Through our products & services, we can make a difference in the lives and futures of our clients.Our team is a passionate group of individuals from diverse backgrounds who share the conviction that digital assets can democratize access to the global economy.The core values that guide us are: act with integrity always, own it, have a passion for progress, and lead with empathy.We are building, innovating and revolutionizing financial services.The OpportunityWe are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full-time Manager of IT.The ideal candidate is comfortable wearing many hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools.A successful candidate will have demonstrated previous success in similar roles in rapidly growing, security-first environments.The right person is passionate about automation, scripting, and infrastructure as code.You will be a participant in the design, implementation and management of our growing corporate cloud-first infrastructure and networks.You will need to be highly motivated, dependable and an experienced technologist who wants to be part of a fast-moving, execution-oriented team.You will work closely with Cybersecurity/IT peers and key stakeholder teams including Customer Success, Marketing, Engineering and HR.This role reports to the Director of IT.ResponsibilitiesBe customer-facing and the first line of support; own support experience for employees via Slack, Jira, etc.Provision and deliver technology equipment; own onboarding and offboarding experiencesDesign, test, build, and document programs, policies, and tools; contribute improvements to knowledge baseSupport and manage SaaS applications (Google Workspace, Slack, Jamf Pro/Protect/Connect, Okta, Jira, etc.)Manage Mac endpoints and mobile device management tools (MDM/EMM, Jamf)Contribute to improvements on IDP and SSO tools (GSuite, Okta, etc.)Document solutions, craft help articles, and automate routine tasksManage incidents end-to-end; prioritize and resolve tickets; work on projects over sprints (Agile)Set and pursue objectives and key results aligned to team and company goalsWhat You Bring to Ledn7+ years in SaaS systems administration (Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite)Ability to create automations using Bash, Zsh, Python, etc.Experience with open source tools (Nudge, CIS Benchmark scripts, SplashBuddy, Munki)Ability to integrate SSO into Okta and create workflows in Okta; work with APIs to integrate systemsRemote support experience across multiple countries/time zones; knowledge of hardware shipping and customsStrong communication skills; clear writing for tickets, email, and SlackClear, friendly, concise communication; sensitivity to different culturesSecurity-minded mindset; understanding of PGP; basic networking and OSI model troubleshootingAbility to self-manage and scope projects across multiple teamsNice to HavesSome familiarity with AWSExperience with GAM and command-line workflows to increase efficiencyJamf certifications, Okta certifications, Google Workspace certificationsCulture fit: thrives in startup/tech environment and embodies company valuesCulture and BenefitsLeadership mindset with adaptability, resilience, and ability to navigate ambiguityCollaborative partner across functions and cultures; empathetic and clear communicationIntegrity and accountability in handling confidential informationRemote-first environment; opportunity to work remotely from anywhere in the world for up to 180 daysComprehensive total rewards package, competitive PTO, and equityPurpose-driven work in a digital asset companyEqual OpportunityWe are an equal opportunity employer and value inclusivity and diversity.For accommodation requests throughout the recruitment process, please email the Ledn team.Requests will be addressed confidentially.Additional InformationLedn is global, remote-first, with applicants from North America, Latin America, South Africa and Europe.Due to high volume of applications, only those who qualify will be contacted.Shortlisted candidates may be asked to submit a short video response and we may review publicly available social media activity relevant to the role.No agencies or recruiters please.We do not accept unsolicited agency resumes.#J-*****-Ljbffr