Account Growth Expert

Há 8 horas


Recife, Brasil Bebeecustomersuccess Tempo inteiro

Customer Success Specialist Job DescriptionWe are seeking a proactive and customer-focused CUSTOMER SUCCESS SPECIALIST to foster strong client relationships, enhance user satisfaction, and support seamless product adoption and retention.About the RoleThis is an exciting opportunity to develop and maintain strong client relationships, ensuring alignment with customer needs.You will provide fast & full answers to clients' questions and support for their problems.Keep customers informed on new features and best practices to enhance usage.To be successful in this role, you should have:Required Skills and Qualifications1+ years of experience in customer success management.Fluency in Portuguese.Advanced communication skills with ability to handle difficult client conversations, build client trust and understand client perspectives.Ability to collect, structure, and filter clients' feedback, and transfer this to stakeholders as marketing manager, product manager, and other internal teams.Additionally, we are looking for someone who:BenefitsPJ employment with a possibility to move to CLT employment later.100% paid sick leave.Collaboration with colleagues across Portugal, Brazil, Latvia, and China, with opportunities for promotions.



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