Business Support Specialist
1 dia atrás
LocationSpain - VITORIA-GASTJob OverviewTRG is looking for a Business Support SpecialistResponsibilitiesTroubleshooting and resolving IT related incidents in different environments.Installing current Microsoft and / or Apple operating systems for PC's, onto a desktop and laptop.Loading an image onto a desktop and laptop.Installing (unpack, connect to the network and test) standard desktops, laptops, printers and peripherals.Replacing components in both desktops and laptops (e.g. hard drives, processors, fans etc.).Understanding complex desktop and laptop installations and configurations.2nd Line Support of PCs / Laptops / Mobiles / Printers.Managing multi-vendor warranties.Hands & Eyes for L3 guidance on Network devices and Server systems.Performing other IT related actions as guided by CC.Ensuring all work is carried out to the agreed quality and service levels.Focus on Customer Service.Getting training and getting accreditations in different technologies when not assigned to projects / back-ups.Troubleshoot any cabling or wireless issuesManage Firewalls (Juniper and Fortinet) and proxiesAdminister IPSs (Tipping-Point), content filtering tools, SIM tools, DNS / DHCP / Radius, certificates, network management and documentation toolsMonitor the networks and systems.Disaster Recovery & OperationsInstall current Microsoft operating systems for Robotics PCsLoad image onto Robotics PCsReview of IT alerts queue on electrical and mechanical maintenance and escalate to the Department responsible.Travel is a requirement for carrying out the service in different locations, Vitoria area.Pre-Requisites & ExperiencePrevious experience as onsite support in different customers carrying out tasks as described above 5 years experience.Professional competence in Spanish and English.Advantage : MCSA / AZURE / CCNA / FORTI NSE4 / PLC - WINCC FoundationSpanish licence car is required.Skills / BehavioursExcellence in Customer service.Excellent communication skills.Flexibility.Able to self-manage.Adaptability under critical events.Team player.Organised and efficient.Enthusiastic.Hard-working.Details of the vacancy Information neededPermanent ContractFully presentialFlexibility to change assignation and calendar shifts.Vetting consent requiredCobee card (Pluxee) 100€ / month (11 months / year : € year) after 3 months and Private Health Insurance (after 6 months)Monday to Friday coverage with the possibility of on call or weekend interventions.#J-*****-Ljbffr
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