Spare Parts Administrator

Há 4 dias

São Paulo, Brasil Sidel Tempo inteiro

Spare Parts administrator Contract Type Permanent Country BRAZIL Location Sao Paulo Your opportunity Drive the quote-to-cash process for Sidel spare parts by preparing accurate quotations, managing customer orders, and coordinating parts flow activities.
Act as a key link between operations and clients, ensuring efficiency, service excellence, and long-term customer satisfaction.
Your Mission Execute the quote-to-cash process for Sidel spare parts sales by
preparing quotes, managing orders and other spare parts flow-related activities
and work towards customer satisfactionManage customer requests for spare parts Prepare and send out customer offers for spare parts or deal with offer
requests from webservices Manage customer inquiries on spare parts pricing, availability and order
processing Follow-up on selected customer offers for spare parts to maximize sales Place customer orders for spare parts in ERP and send order confirmations or deal with orders placed through webservices Follow-up customer orders for delivery on-time and in-full and all time
proactive backlog management Manage customer payments terms with financial dpt Coordinate logistics according to specificities of the country and requirements
from customer Process customer requests for return of spare parts and other spare
parts-related claimsManage
customer information in the ERP, participate to reports promotion & assistance to customers for SSO Follow up on non-conformity issues and work to provide resolution to customer leverage privileged customer interface position to maximize sales potential participate to customer review on commercial actions (ASM, CCM, PA) Your Profile Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics Able to work independently and under pressure Able to manage priorities and multiple customer requests Expertise in Excel and ERP Systems , SAP is a plus Knowledge of order management processes Excellent communication skills, both written and verbal English – Intermediate ( written and verbal communication)

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