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Division Overview
Customer Services is an integral part of Adenza's growth and success.
This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention.
Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
The Implementation Specialist will be assigned to an implementation team to assist the client in implementing our software.
This person will work closely with the Solutions Architect and be tasked with suggesting solutions and analyzing financial data for implementation.
This person will also be knowledgeable in regulatory reporting and will provide recommendations and guidelines to clients on best practices for solutions in our software.
**Responsibilities**:
Analyzing financial regulatory requirements and their impact on our clients.
Prepare business requirements and specs writing for the functional requirement of the scope of work.
Developing solutions to the regulation and risk requirements in our proprietary software.
Interfacing directly with clients to understand their unique needs and the structure of their data and information systems to tailor the solution to each specific case.
Take on additional responsibilities to assist the lead implementation and development teams.
Travel constantly to needed locations to assure the correct implementation of the company software.
Skills And Requirements
MBA with a concentration in technology, finance, or accounting is preferred.
Has a B.S, in technology, accounting, finance, or similar field.
At least 2 years of consulting experience and working directly with clients in regulatory requirements.
Availability to travel constantly and stay on a certain location for the needed time to complete the implementation process (typically 3 to 12 months)
Is proficient in Microsoft Excel and have strong analytical skills.
Is service-focused and can communicate clearly with client personnel at any level, from technical staff to executive project leadership.
Is familiar with financial statements, accounting, and G/L systems.
SQL skills and experience using query tools such as SQL Developer is a plus.
Strong attention to detail and highly analytical.
More About Us
**Our Office**:
Adenza Brazil is in a brand-new building, at Paulista Avenue, next to MASP (São Paulo Museum of Art), in the heart of the most important economic city in Brazil.
Two blocks from the subway Trianon station and with a bus station in front of the building.
On the 1st-floor, you will find a modern and big office divided into 2 floors.
On the 1st floor is one large meeting room; and on the 2nd, 16 work positions, modern desks, and chairs.
And an equipped kitchen that makes the workplace more casual.
**Why Apply**:
Adenza's mission to pioneer innovative technology offering efficient, accessible, and transparent, fully integrated solutions is only achievable due to our outstanding workforce.
The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza's employees exceptional.
At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology.
As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is.
Are you self-driven, innovative, execution-focused, and customer-centric?
If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE).
We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
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About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud.
We enable the world's largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting.
We give them a single source of truth across the business.
With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.
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Department
Customer Delivery
Employment Type
Permanent - Full Time
Location
Sao Paulo, Brazil
