Customer Success Specialist

Customer Success Specialist – ReventalsAbout ReventalsReventals, part of the TapGoods family, is modernizing how people plan and book event rentals online. We're the leading event rental marketplace, connecting customers to top-tier vendors across major U.S. markets — making planning effortless, efficient, and fun.We're a passionate, fast-growing team dedicated to helping our customers create memorable experiences while living out our values ofDrive, Adaptability, and Accountability .Role OverviewAs aCustomer Success Specialist , you'll be the strategic partner ensuring customers and vendors both succeed on Reventals — not just get support. You'll guide new and returning customers from their first inquiry through booking and post-event feedback, helping them plan confidently while ensuring vendors deliver high-quality experiences.Your success will be measured not by ticket volume, but by customer outcomes:conversion, satisfaction, and retention . You'll collaborate with RevOps and Account Executives to identify opportunities for repeat business, strengthen vendor relationships, and continually improve marketplace performance.What You'll DoOwn the Customer JourneyProactively guide customers from inquiry through booking and event completion, ensuring each experience is smooth, transparent, and delightful.Identify and nurture repeat and corporate customers, positioning Reventals as their go-to rental partner.Drive Adoption & RetentionEnsure customers understand how to get the most value out of Reventals' platform and vendor network.Partner with vendors to maintain high fulfillment standards and seamless coordination.Collaborate Across TeamsWork closely with Leadership to troubleshoot issues, gather insights, and streamline processes.Provide feedback to Product and Marketing on trends, common obstacles, and opportunities for improvement.Act as a Trusted AdvisorBring empathy and professionalism to every interaction.Use data (in HubSpot) to track outcomes, measure satisfaction, and inform your outreach strategy.What You Bring2+ years of experience inCustomer Success, Account Management, or Client Services , ideally in a fast-paced SaaS, marketplace, or hospitality environment.Proven ability to manage multiple customer relationships simultaneously while staying detail-oriented.Excellent written and verbal communication — you make complex processes easy for customers.Strong ownership mindset — you anticipate needs, take initiative, and follow through.Comfortable using CRM tools (HubSpot experience is a plus).Passion for events, customer experience, and creating memorable outcomes.Why Join ReventalsHelp redefine how people plan events nationwide.Be part of a close-knit, driven, and collaborative remote team.See your work directly impact customer happiness and company growth.Grow with a company that values creativity, accountability, and making every experience extraordinary.