International Customer Advocate

Há 7 horas


Curitiba, Brasil Bebeegrowth Tempo inteiro

Customer Growth SpecialistThe ideal candidate will oversee a portfolio of international customers, focusing on outcomes such as retention, expansion, adoption, and advocacy.Key Responsibilities:Own a customer book and deliver on growth rate, net revenue retention, adoption, and Net Promoter Score targetsCo-create and run onboarding/time-to-value and adoption plans using templates, best practices, and innovative ideas, iterate using data and customer feedbackLead engagement meetings, collaborate with stakeholders, and manage renewals/expansions with clear next stepsMonitor performance indicators and usage, identify potential risks early and execute recovery plansLead discovery to understand business requirements and pain points, design solutions that solve them, and clearly document and present the solution to customersTranslate business goals into actionable requirements and coordinate with Support, Product, and Services teamsCapture insights, improve processes, and contribute customer feedback to product development



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