(Spanish And English) Customer Success Specialist

Há 13 horas

Belém, Brasil Supportyourapp Tempo inteiro

Customer Success Specialist (Brazil, remote)Passionate about the world of tech?Join our leading SaaS solution as a Customer Success Specialist in a multicultural, multilingual environment.Thrive in your home office with our People First management approach.What you will do:Provide support as a trusted advisor via emails, chats, social media, and video callsAssist and onboard new customersDevelop digital marketing strategiesProvide weekly, bi-monthly, or monthly strategic guidance to customersEnsure smooth customer engagement through proactive outreachOffer best practices on product usage and marketing strategiesKeep customers updated on product releases and new featuresIdentify and escalated issues to the appropriate teamsWhat you need to succeed in this role:Fluent Spanish (at least C1) and English (B2)1-2 years of experience in customer success-related rolesStrong digital marketing knowledgeExperience in e-commerce, SaaS, project management, or marketingProficient with Zoom, Intercom, Mixpanel, HubSpot, G-Suite, and e-commerce platformsPersonal laptop or computer (=8 GB RAM) and a stable internet connection (=50 Mbps download, =40 Mbps upload)Will be a plus:Sales experiencePrevious Account Manager experienceBenefits and Perks:Flexible scheduleFully remote workInclusive international environmentCompensation in USDBonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationSelf-development opportunitiesBenefits may vary depending on the terms of your engagement.Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.Who are we?SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies worldwide.With over 30 client countries and 60+ languages, we treat our team like our clients, providing unlimited care, a personal approach, and a wholesome experience.Send your CV in English and point out your outstanding skillsVisit our website: DisclaimerWe are a multinational company with unbiased views.Candidate selection considers no protected characteristics.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.#J-*****-Ljbffr

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