Customer Success

About ElevenLabsElevenLabs is a research and product company defining the frontier of audio AI.Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability.Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.We launched in January **** with the first AI model to cross the threshold of human-like speech.In January ****, we raised a $180 million Series C round, valuing the company at $3.3 billion.By September ****, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years.Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models.We are just getting started.If you want to work hard and create lasting impact, we would like to hear from you.How we workHigh-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.Impact not job titles: We don't have job titles.Instead, it's about the impact you have.No task is above or beneath you.AI first: We use AI to move faster with higher-quality results.We do this across the whole company—from engineering to growth to operations.Excellence everywhere: Everything we do should match the quality of our AI models.Global team: We prioritize your talent, not your location.What we offerInnovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.About the roleBe part of an early CS team with endless opportunities for impact .You'll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in the Brazil regionBuild, maintain and own strong relationships with a book of ***** enterprise clients in the Brazil regionPlay a key role in onboarding new clients and driving long term adoption of multiple productsMonitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.Own expansion and renewal of accounts within your book of business - this is a commercial roleOwn your customer success KPIs (NRR/GRR) and contribute to CS OKR goalsRequirements5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.Experience demonstrating and unlocking value for customers with technical, mission critical products (such as conversational AI)Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR resultsDemonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomesMust be fluent in Brazilian Portuguese and English, fluency in Spanish is a bonusLocationThis role is remote and can be executed across Brazil.#LI-Remote#J-*****-Ljbffr