Database Support Engineer

At TigerData, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads.Trusted globally by thousands of organizations, TigerData accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale.As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure built for speed, flexibility, and simplicity.TigerData is hiring a Technical Support Engineer for our growing, international teamThe right candidate will be comfortable providing deep technical support and interacting with customers on a day-to-day basis.You should have deep experience with relational databases (PostgreSQL a strong plus) and must be able to quickly gain a detailed understanding of TimescaleDB.You should have a "can do it" attitude, where helping the user comes first.Shift & RemoteTigerData is a remote-first organization.This is a permanent, weekend night shift role.This role will be a 4-day 10-hour evening shift from 2:30 pm – 12:30 am Brazil Standard Time, Friday–Monday.What You Will DoWork with our customers across a wide range of topics: from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation.Manage support cases from beginning to end.Develop and maintain close relationships with our customers to help them be successful.Be curious, always willing to learn, and always looking for ways to improve our products, our processes, and our culture.What You NeedBachelor's degree in computer science, information systems, or equivalent experience.Relational DB experience at scale: administration, data modeling, query optimization.Experience with relational databases (PostgreSQL a strong plus).Experience as a technical support professional with external customers.Strong aptitude to understand and learn new software products.Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience.Other Things That Will HelpBe familiar with TimescaleDBYou should download and test it out before you apply.Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure.Experience with relational databases, NoSQL databases, and data modeling tools.Familiarity with PostgreSQL, including best practices, query plan analysis, backup/restore, migrations, etc.A strong sense of curiosity and a willingness to wade into the unknown and learn as you go.Our CommitmentWe respond to every applicant.We review applications fairly and objectively, and shortlist based on relevant skills and experience.We ensure clear and timely communication throughout your candidate journey.We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization.About TigerDataTigerData, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads.Trusted by more than 2,000 customers across 25+ countries and powering over 3,000,000 active databases, we enable developers and organizations to build real-time, intelligent applications at scale.Backed by $180 million from top-tier investors, TigerData is building the new standard for data infrastructure built on PostgreSQL, designed for the future.Our Tech StackWe don't require previous experience with our stack, but enthusiasm for learning is key.Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like hypertables, hypercore, vector search, and real-time analytics.What We OfferFlexible PTO and comprehensive family leave.Fridays off in August.Fully remote opportunities globally.Stock options for long-term growth.Monthly WiFi stipend.Professional development and educational resources.Premium insurance options for you and your family (US-based employees).#J-*****-Ljbffr