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Network Engineer
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Network Engineer Location: Avenida Roque Petroni 999, Morumbi - São Paulo Hybrid: 2-3 Days per week.
Key Responsibilities
• Provide end-user support for LAN and WAN networks, resolving incidents and service requests.
• Perform network device replacement, configuration, and console access for troubleshooting and upgrades.
• Support planned change windows, including internet line and MPLS upgrades.
• Manage and escalate ISP tickets in Portuguese, English, and Spanish.
• Handle incident queue management in Service Now, ensuring timely response and resolution.
• Coordinate with ISPs and vendors for new line contracts, upgrades, and site expansions.
• Assist in the configuration, monitoring, and support of Cisco Firewalls, Switches (9200/9300 Series), and Nexus equipment in Data Centers.
• Provide basic Wi-Fi and Cisco WLC support, including troubleshooting and small-scale changes.
Requirements
• Minimum 5 years of experience providing end-user support for LAN/WAN networks.
• Strong hands-on skills in network troubleshooting, replacement, and console access.
• Experience with Cisco Firewalls, Switches (9200/9300 Series), and Nexus platforms.
• Familiarity with Wi-Fi and Cisco WLC (basic support level).
• Experience working with incident and change management systems (preferably Service Now).
• Ability to work effectively during change windows and planned maintenance.
• Proven experience liaising with ISPs for incident handling and service requests.
• Hybrid model of work - 3 days on-site (Morumbi SP).
Languages
• Portuguese: Native
• English: Advanced
• Spanish: Basic Preferred Skills
• Experience in Data Center networking environments.
• Knowledge of MPLS, VPNs, and internet circuit upgrades.
• Strong troubleshooting and documentation skills.
• Ability to work independently and collaborate with global teams.
