Onsite Desktop Engineer

Há 5 dias

Natal, Rio Grande do Norte, Brasil First Technology Pty Ltd. Tempo inteiro
Role and Responsibilities

Have a senior level of experience and understanding in the following services:

  • Microsoft Windows for Endpoints
  • Microsoft Office
  • Microsoft Office 365 Suite
  • Desktop and Laptop hardware fundamentals

Have a mid-level of experience and understanding in the following services:

  • Mimecast
  • Anti-Virus
  • Microsoft Active Directory On-Premise

Have an entry-level experience and understanding in the following services:

  • Microsoft Group Policy
  • Microsoft Azure Active Directory
  • Network – Firewall, Switches, Access Points, Routers and Controllers
  • Network – WAN and LAN fundamentals
  • Third-Party Applications (Not Limited To) – Exclaimer, Code 2, Sage, M-Files

Have the ability to perform the following functions:

  • Be a technical escalation point to resolve incidents which lower tiered Engineers are unable to
  • Be a mentor to lower tiered Engineers
  • Ability to write Work Instructions and Standard Operating Procedures for common tasks
  • Work within a Service Desk ticketing application and ensure that tickets assigned to you are communicated on and resolved with SLA
  • Assist Operations Managers with technical queries when needed
  • Be willing to work unscheduled overtime if required
Qualifications and Education Requirements
  • Grade 12 – Required
  • A+ and N+ - Required
  • Microsoft 365 Certified: Endpoint Administrator Associate – Beneficial
  • Bachelor's Degree in Computer Science or Information Technology Diploma - Beneficial
Preferred Skills
  • Excellent verbal communication
  • Excellent written communication by following email etiquette best practice
  • Ability to work independently and unsupervised
  • Ability to work in a multi-tenanted environment
  • Ability to work with other Business Units and Vendors with the primary goal being providing exceptional service to the customer
  • Interest in wanting to keep abreast of technology in the IT industry
  • Interest in wanting to keep obtained certifications updated and willing to certify in new technologies in accordance with the business strategy and personal roadmap
  • 2-3+ years of experience in a similar technical role

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