Partner Support Technical Specialist

Basis**: Permanent - Full-time**
Area of Interest**: Support Operations**
Location**: São Paulo, Brazil**
**Who we are
- Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work."
We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
- Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets.
Geotab's open platform and Geotab Marketplace , offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets.
Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
- **:Who you are:
The Partner Technical Support Specialist should have a good understanding of customer service and a solid knowledge of various programming languages and data related technologies, as well as experience on troubleshooting technical issues.
**What you'll do:
The Partner Technical Support Specialist is responsible for diagnosing and resolving software and hardware related issues within Geotab IoT Solution.
This specialized position supports partners directly but can also involve direct customer support.
**How you'll make an impact
- Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
- Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
- Provide successful resolution to all customer complaints.
- Report escalating and severe concerns/issues to management.
- Preserve the confidentiality and security of customer data and information.
- Support Geotab global strategic initiatives.
- Onboarding phase will take place internationally and will require to travel out of Brazil for around 8 weeks.
- The role will be developed in a hybrid scheme.
**What you'll bring to the role
- 2-3 years of experience in customer technical service/support capacity.
- Strong experience troubleshooting technical issues.
- Working knowledge of various programming languages (i.e., SQL, Python, C# or JavaScript).
- Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
- Working Knowledge in utilizing data warehouses (i.e., Google Big Query).
- Expert level Excel skills, including creation of pivot tables and reports.
- Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
- Highly organized and able to manage multiple tasks and projects simultaneously.
- Excellent verbal and written communication skills, able to translate customer and partner requests into requirements that can help Geotab products to improve
- Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
- Strong interpersonal relationship building skills.
Global collaboration across different cultures and time zones is necessary.
- Excellent analytical skills paired with strong problem-solving abilities.
- A strong team-player with the ability to engage with all levels of the organization
- If you got this far, we hope you're feeling excited about this role
Even if you don't feel you meet every single requirement, we still encourage you to apply.
**Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes.
Please do not forward resumes to Geotab employees.
**
**Why job seekers choose Geotab
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Competitive medical and dental benefits
Fitness Reimbursement Program (Subsidized fitness membership)
- **The above are offered to full-time permanent employees only**
**How we work