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diagnosing business problems, forming a point of view, and recommending specific actions related to sales, marketing, monetization, and platform usage.This role requires comfort moving from strategy to tactics (including discussing offers, funnels, launches, pricing, and distribution) and clearly articulating what the customer should do next.Engage directly and hands-on with creators across your portfolio, flexing between high-touch 1 : 1 support and scalable engagement models as needed.You will help design, run, and iterate on scalable initiatives (e.g. group coaching, campaigns, enablement content) as we continue to evolve our engagement playbooks.Drive product adoption by connecting Teachable's features and tools to concrete business use cases, helping creators understand what to adopt, when to adopt it, and how it supports their growth.Work cross-functionally with Product, Marketing, PMM, Sales, Support, Data, and Revenue Operations to surface customer insights, align on priorities, and influence decisions that improve the end-to-end creator experience.Actively contribute to the evolution of our Customer Success function by identifying patterns across your portfolio, testing new approaches, documenting what works (and what doesn't), and translating individual insights into repeatable motions for the broader team.Must haves4+ years of experience owning a book of business in Customer Success, Account Management, Sales, or Business Development, with direct responsibility for retention, expansion, or revenue outcomes, beyond relationship maintenanceExperience managing a portfolio where growth was not guaranteed, requiring you to diagnose why accounts were plateauing and to take ownership of changing those outcomesProven ability to advise customers running complex businesses, with multiple stakeholders and unclear paths to growth, translating ambiguity into clear priorities and execution plansDemonstrated comfort operating across high-touch and scaled engagement models, including knowing when to go deep 1 : 1 and when to drive impact through programs, campaigns, or enablementAbility to develop a clear point of view, challenge customer assumptions, and influence decisionsTrack record of turning incomplete data and weak signals into structured action plans, and following through to drive measurable business resultsStrong analytical skills, with hands-on experience using customer, revenue, and product data to identify risks, opportunities, and concrete levers for growthPractical experience using CRM and analytics tools to actively manage, prioritize, and evolve a portfolio strategyFluent in English, with confidence leading both strategic and tactical conversations (all of your portfolio will speak english)Nice to havesExperience working with founders, creators, or entrepreneurs who own both strategy and execution of their businessesBackground in growth, monetization, or go-to-market strategy, particularly in digital or SaaS businessesExperience designing, running, or iterating on scaled Customer Success motions (programs, group coaching, campaigns, enablement) alongside 1 : 1 engagementYou'll be a great fit for this role if you :Enjoy a proactive, growth-oriented Customer Success role , where you go beyond relationship maintenance and actively identify opportunities to drive customer impactThrive in a dynamic environment , managing evolving portfolios and adapting your engagement approach as customer needs changePrefer working with autonomy and judgment , using your experience to make decisions rather than relying solely on rigid playbooksThis is a CLT contract with full benefits, paid in $BRL.Teachable encourages individuals from a broad diversity of backgrounds to apply for positions.We are an equal opportunity employer, meaning we're committed to a fair and consistent interview process.Please tell us in your application if you require an accommodation to apply for a job or to perform your job.#J-*****-Ljbffr
