Service Operations Coordinator

SummaryGreenlane Renewables Inc., headquartered in metro Vancouver, Canada, is a pioneer in the rapidly growing renewable natural gas ("RNG") industry. As a leading global provider of biogas upgrading systems, we are helping to clean up two of the largest and most difficult-to-decarbonize sectors of the global energy system: the natural gas grid and the commercial transportation sector. Our systems produce clean, low-carbon and carbon-negative renewable natural gas (RNG) from organic waste sources including landfills, wastewater treatment plants, dairy farms, and food waste. Greenlane is the only biogas upgrading company offering the three main technologies: waterwash, pressure swing adsorption, and membrane separation and has over 30 years industry experience, patented proprietary technology, over 100 hydrogen sulfide treatment systems sold, and over 140 biogas upgrading systems sold into 19 countries, including many of the largest RNG production facilities in the world. Greenlane is a publicly-traded company on the Toronto Stock Exchange (TSX: GRN).We are looking for an enthusiastic Service Coordinator who will serve as the central point of contact for customers and staff during the planning and execution of service jobs. This role will deliver the preparation of quotes, sales orders, purchase orders and management of site deliveries. This role will work in a hybrid capacity and as a part of a global team in a fast-paced, growth-oriented environment. Duties and Responsibilities:Coordinate, plan, schedule and monitor all service jobs including internal and external resources, spare parts, and site logistics.Manage the Sales Order process from quotation to invoicing.Manage customer enquiries and ensure that customer requirements are well understood and managed. Accurately prepare and process required documentation in a thorough and timely manner. Communicate effectively with customers in a precise and professional manner via phone and email.Effectively define and escalate issues to the appropriate stakeholders. Provide local and imported parts and logistics support to installation and commissioning activities. Manage bills of materials and define required stocking levels and annual forecasts for critical parts. Demonstrate a personal commitment to Quality, Health, Safety and the Environment.Promote a culture of continuous improvement, and lead by example to ensure company goals are achieved and exceeded.Develop best practices, routines and innovative solutions to improve production rates and quality of output.Qualifications and Experience:Experience preparing quotes, sales orders, purchase orders, and site deliveries. High school diploma with minimum of 5 years of customer service experience in a relevant industry.Bachelor's degree in Business or a related technical discipline is preferred.Minimum 2 years experience in scheduling/dispatching. Excellent customer communication and management skills. Material planning, inventory control, and international logistics experience preferred. Fluency with Microsoft Office, Oracle Netsuite, Hubspot, Google Workspace, and Smartsheets are preferred. Moderate level of technical fluency to understand and properly communicate the technical aspects of products and services is required. Positive can-do attitude, solution-oriented and capable of working independently.Multilingual preferred – Portuguese (mandatory), English (essential).Organizational and planning skills and the ability to manage and prioritize workload while maintaining flexibility and achieving tight deadlines to meet business needs. How to Apply:We are an equal opportunity employer and invite applications from all qualified individuals. To be considered for this role please apply through the Greenlane Renewables page on Linked In and attach your resume. While we thank all interested candidates only those who are short-listed will be contacted.