It Support Specialist
Há 3 dias
Service Desk Engineer Job Description:The ideal candidate will deliver exceptional technical support to clients, ensuring smooth and efficient operation of their IT environments.Key areas include providing first- and second-line support via email and remote tools, diagnosing and resolving issues involving Office 365, Salesforce, Slack, and other business applications.Responsibilities also include logging, tracking, and managing incidents and service requests across various platforms, delivering a professional customer-focused experience during all interactions, translating technical issues into clear user-friendly language, escalating unresolved issues appropriately, and ensuring timely follow-up.Key Responsibilities:Provide first- and second-line support via email and remote tools.Diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications.Log, track, and manage incidents and service requests across various platforms.Required Skills & Qualifications:Adhere to ITIL-aligned processes for incident, problem, and change management, monitor and meet SLA requirements for all client requests, identify opportunities to enhance service delivery and client satisfaction, work closely with internal teams and vendors to resolve complex issues, maintain accurate documentation of incidents, changes, and resolutions, create and update knowledge base articles for recurring issues.Benefits: Achieve your full potential by working in a dynamic team environment focused on delivering world-class customer service.Collaboration & Documentation: Work closely with internal teams and vendors to resolve complex issues, maintain accurate documentation of incidents, changes, and resolutions, create and update knowledge base articles for recurring issues.Tools & Technology: Use and support applications such as Office 365, Salesforce, and Slack, administer user accounts, permissions, and configurations, stay current with emerging technologies and best practices.Why Choose Us?
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IT Support Specialist
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Fortaleza, CE, Brasil beBeeTechnical Tempo inteiroService Desk Engineer Job Description: The ideal candidate will deliver exceptional technical support to clients, ensuring smooth and efficient operation of their IT environments. Key areas include providing first- and second-line support via email and remote tools, diagnosing and resolving issues involving Office 365, Salesforce, Slack, and other...
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Customer Support Specialist
2 semanas atrás
Fortaleza, Brasil beBeeCustomer Tempo inteiroCustomer Support Specialist We are seeking a skilled and customer-focused professional to join our team as a Customer Support Specialist. In this role, you will provide exceptional service to customers through inbound calls, addressing their inquiries and resolving issues in a timely and professional manner. Your key responsibilities will include: Analyzing...
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IT Systems Architect
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Fortaleza, Brasil beBeeSpecialist Tempo inteiroJob Opportunity: Enterprise IT Specialist We're seeking an experienced Enterprise IT Specialist to design, implement, and support complex IT systems for our clients. As a key member of our team, you'll work with modern infrastructure technologies, collaborate with internal engineering teams, and provide expert guidance to optimize IT environments. Key...
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Technical Support Specialist
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Fortaleza, Brasil beBeeCustomerSupport Tempo inteiroTechnical Support Specialist We are seeking an experienced Technical Support Specialist to provide customer support and resolve technical issues. As a key member of our team, you will be responsible for answering questions, troubleshooting problems, and guiding clients through any issues they may encounter. Manage large volumes of incoming requests. Provide...
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It Support Specialist 2-3 Month Long
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Fortaleza, Brasil Fullstack Tempo inteiroIT Support Specialist 2-3 month long - Remote - Latin AmericaJoin to apply for the IT Support Specialist 2-3 month long - Remote - Latin America role at FullStack.About FullStackFullStack is the most transparent IT talent network, connecting highly skilled individuals with top global companies and Silicon Valley startups for remote, on-demand projects.We...
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Technical Support Specialist
2 semanas atrás
Fortaleza, CE, Brasil beBeeCustomerSupport Tempo inteiroTechnical Support Specialist We are seeking an experienced Technical Support Specialist to provide customer support and resolve technical issues. As a key member of our team, you will be responsible for answering questions, troubleshooting problems, and guiding clients through any issues they may encounter. Manage large volumes of incoming requests. Provide...
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Technical Support Specialist
2 semanas atrás
Fortaleza, Brasil Bebeecustomersupport Tempo inteiroTechnical Support SpecialistWe are seeking an experienced Technical Support Specialist to provide customer support and resolve technical issues.As a key member of our team, you will be responsible for answering questions, troubleshooting problems, and guiding clients through any issues they may encounter.Manage large volumes of incoming requests.Provide...
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Legal Support Specialist
Há 5 dias
Fortaleza, Brasil Bebeecompliance Tempo inteiroJob OpportunityThe Legal Support Specialist will provide comprehensive assistance to lawyers, perform thorough legal research, create various documents, and maintain client files.Main Responsibilities:Conduct in-depth legal research and prepare a range of legal documents.Manage and organize case files and papers.Communicate with clients for information...
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Customer Support Specialist
2 semanas atrás
Fortaleza, Brasil Bebeecustomer Tempo inteiroCustomer Support SpecialistWe are seeking a skilled and customer-focused professional to join our team as a Customer Support Specialist.In this role, you will provide exceptional service to customers through inbound calls, addressing their inquiries and resolving issues in a timely and professional manner.Your key responsibilities will include:Analyzing...
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Legal Support Specialist
Há 5 dias
Fortaleza, Brasil beBeeCompliance Tempo inteiroJob Opportunity The Legal Support Specialist will provide comprehensive assistance to lawyers, perform thorough legal research, create various documents, and maintain client files. Main Responsibilities: Conduct in-depth legal research and prepare a range of legal documents. Manage and organize case files and papers. Communicate with clients for information...
