Customer Success Manager

1 semana atrás

Itabira, Minas Gerais, Brasil Caderno Nacional Tempo inteiro

Customer Success Manager (Csm) Júnior - Detalhes da Vaga. ? Acreditamos que a diversidade é indispensável para o nosso desenvolvimento, valorizando o talento, a criatividade, o trabalho em equipe e a vontade de fazer a diferença. ?Estamos em busca de profissionais que compartilhem nossa paixão por transformar a experiência do cliente e que busquem crescer em um ambiente dinâmico e colaborativo. ? Se você é movido por desafios, valoriza a inovação e acredita no poder de um atendimento de excelência, queremos te conhecerEstamos buscando **Customer Success Manager (CSM) Júnior**para se juntar à nossa equipe. ?**Principais responsabilidades**:- Ser o mediador entre a empresa e o cliente, mantendo um contato ativo e um relacionamento positivo;- Realizar reuniões periódicas de acompanhamento e orientação;- Analisar dados e tendências de mercado da Revenda;- Propor estratégias para potencialização e/ou recuperação de performance;- Elaborar playbooks e treinamentos, conduzir fóruns e reuniões;- Analisar e avaliar indicadores de performance e resultados (ex. ?: Índice de Fidelidade, NPS, Healthscore) dos clientes, identificando oportunidades de crescimento e pontos de atenção de sua carteira;- Identificar e mitigar o risco de churn, bem como realizar sua renegociação e redução;- Estimular Upsell e Cross sell;- Transformar seus clientes em embaixadores da solução ClubPetro. ?**Requisitos necessários**:- 6 meses (mínimo) de experiência em Customer Success, Atendimento ao Cliente B2B, Gestão de Contas ou áreas correlatas;- Ensino superior completo ou em andamento;- Capacidade de se organizar, aprender com erros e adaptar-se a mudanças sem perder o engajamento;- Comunicação assertiva, tanto com clientes quanto com times internos;- Habilidade para lidar com clientes desafiadores, reclamações e situações de crise;- Familiaridade com métricas de sucesso do cliente;- Familiaridade com planilhas, gráficos e relatórios para análise de dados. ?**Diferenciais**:- Especializações e certificações em CS, CX, Gestão de Projetos ou Negócios;- Experiência com produtos SaaS e/ou empresas de tecnologia. ?**Benefícios**:- Salário a combinar;- Vale-alimentação;- Vale-Transporte ou Vale-Combustível;- Planos de saúde e odontológico;- Remuneração variável;- PLR. ?. Requisitos para participar do processo. ? . O que oferecemos.

  • Commercial Sales Manager

    3 semanas atrás

    Itabira, Minas Gerais, Brasil AutoZone Tempo inteiro

    Join to apply for the Commercial Sales Manager role at AutoZone 3 days ago Be among the first 25 applicants Join to apply for the Commercial Sales Manager role at AutoZone The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial...

  • Assistant Manager

    3 semanas atrás

    Itabira, Minas Gerais, Brasil Jack's Family Restaurants, LP Tempo inteiro

    Join to apply for the Assistant Manager role at Jack's Family Restaurants, LP 3 days ago Be among the first 25 applicants Join to apply for the Assistant Manager role at Jack's Family Restaurants, LP At Jack's, we may be all about the south, but we're also all about YOU If you want to join a family-friendly company filled with great folks, work somewhere...

  • Breakfast Operations Manager

    1 semana atrás

    Itabira, Minas Gerais, Brasil beBeeBreakfast Tempo inteiro R$27.000 - R$33.600

    Job OverviewThe primary function of this role is to oversee the smooth operation of breakfast services.Key Responsibilities:Operate the restaurant in the absence of a supervisor during breakfast hoursResponsible for opening the restaurant and serving breakfast to customersGuide and motivate staff membersComplete daily paperwork to record success...

  • Tax Expert

    2 semanas atrás

    Itabira, Minas Gerais, Brasil beBeeTax Tempo inteiro R$54.000 - R$82.000

    Tax Associate Job SummaryWe are seeking a skilled Tax Associate to contribute to our team's success. As a Tax Associate, you will be responsible for conducting tax interviews with clients, preparing accurate tax returns, and providing exceptional customer service.

  • Breakfast Coordinator

    3 semanas atrás

    Itabira, Minas Gerais, Brasil Carrols Corporation Tempo inteiro

    Overview Join to apply for the Breakfast Coordinator role at Carrols Corporation . Opportunity Awaits Carrols owns and operates more than 800 Burger King Restaurants, and we need great leaders on our team What Does a Breakfast Coordinator Do? Operates the restaurant in the absence of a Manager during breakfast hours* Responsible for opening the...

  • Team Professional

    1 semana atrás

    Itabira, Minas Gerais, Brasil beBeeCustomer Tempo inteiro R$24.567 - R$45.678

    **Job Overview**This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. As a Team Member, you will play a vital part in our team's success by serving customers with a smile, ensuring accurate orders, and maintaining a clean and safe environment.We value teamwork and want...

  • Maintenance Technician

    3 semanas atrás

    Itabira, Minas Gerais, Brasil Love's Travel Stops Tempo inteiro

    Overview Maintenance Technicians play a crucial role in our operations by ensuring a safe, clean, and well-maintained environment. Additionally, you'll assist your manager in maintaining smooth operations to swiftly serve our customers. Your dedication significantly contributes to our customers' satisfaction and desire to return. No experience? No problem We...

  • Facility Specialist

    1 semana atrás

    Itabira, Minas Gerais, Brasil beBeeMaintenance Tempo inteiro US$46.482 - US$57.445

    Key Role in Operations:Maintenance Professionals play a crucial part in maintaining a safe, clean, and well-maintained environment.You will collaborate with your manager to maintain seamless operations, ensuring swift customer service that leads to high satisfaction and loyalty.We are dedicated to providing a supportive work environment that fosters growth...

  • Senior Retail Sales Associate

    3 semanas atrás

    Itabira, Minas Gerais, Brasil AutoZone Tempo inteiro

    Join to apply for the Senior Retail Sales Associate (Full-Time) role at AutoZone 3 days ago Be among the first 25 applicants Join to apply for the Senior Retail Sales Associate (Full-Time) role at AutoZone Get AI-powered advice on this job and more exclusive features. AutoZone's Full-Time Senior Retail Sales Associate drives sales through superior...

  • Leadership Specialist

    2 semanas atrás

    Itabira, Minas Gerais, Brasil beBeeLeadership Tempo inteiro US$90.000 - US$110.000

    Leadership OpportunityAs a Team Leader, you will play a pivotal role in inspiring people to make confident, informed decisions about their lives, careers, and finances. You will build client relationships that grow stronger every year and provide leadership to a customer-centric team of associates.Key Responsibilities:Manage a single H&R Block tax office and...