Support Technician

Há 16 horas


Belo Horizonte, Minas Gerais, Brasil Caderno Nacional Tempo inteiro

Support Technician - Detalhes da Vaga. ? **Job Summary****Responsibilities**- Provide technical support for a customers end users. ?- Provide support for a customers video conferencing events/meetings. ?- Ensure conference rooms are functional and ready for video calls and events. ?- Monitor customer meetings and resolve any issues that arise. ?- Open tickets for incidents and maintain the customer incident management and CMDB systems. ?- Provide onsite support for video onsite Move, Add, Change, Delete (MACD) requests. ? This includes installing, configuring, maintaining, and removing video equipment as requested. ?- Escalate issues to Poly and provide updates on problems with standard Poly video conferencing products to help resolve customer issues. ?- Provide technical support in the resolution of non-Poly related issues including, but not limited to, 3rd party appliances and peripherals. ?- Update and maintain customer video environment-documentation and process documentation. ?- Assist in maintaining asset management for videoconferencing equipment, including adding information to a database and tracking the location of assets. ?- Perform any required testing and recovery from any Network breach related to virus attacks or any other fraudulent activities that affect managed video services on Poly equipment. ?- Validate end-to-end service functionality upon completion of installation activities. ?- De-install and dispose of displaced hardware/assets as required, following customer asset disposal policies. ?**Education & Experience Recommended**- Associate degree or equivalent experience preferred. ?- 2+ years of Video Conferencing background supporting Audio-Visual systems, including experience with Poly products and/or 3rd party video conferencing devices. ?**Preferred Certifications**NA**Knowledge & Skills**- Knowledge Microsoft Teams rooms and conferencing essential. ?- Experience with installing and troubleshooting Poly video conferencing devices. ?- Experience with Trouble Ticket and Incident Management software systems preferred. ?- Experience with troubleshooting and incident diagnosis of computer and/or networking systems preferred. ?- Must be highly organized, detail-oriented, self-motivated, and able to work with little supervision. ?- Good verbal and written communication skills a plus. ?- Proficiency in speaking, reading and writing English preferred. ?- 2 years of working experience with customer services in direct hands-on customer facing role (not telephone support) with exceptional professionalism and customer service skills. ?- Understanding of data network fundamentals: TCP/IP, cabling, and LAN troubleshooting a plus. ?- 1 year of working knowledge of H. ?320, H. ?323 and SIP protocols preferred. ?**Disclaimer**LI-POST. Requisitos para participar do processo. ? . O que oferecemos.


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