Operational Support Specialist

Há 6 dias

Belo Horizonte, Minas Gerais, Brasil beBeeFieldService Tempo inteiro R$30.459 - R$53.265
Job Overview

The Administrative Support Role serves as the main point of contact for field operations personnel and liaison between customers and internal business groups.

This position involves coordinating and monitoring service calls, managing scheduling and workload, ensuring timely and efficient delivery of field service work within assigned territory.

Key Responsibilities
  • Familiarize with field service dispatching methods, processes, and practices.
  • Perform basic dispatching tasks, including:
  • Monitoring technician status via mobile resource management tools.
  • Reviewing slots and schedules to identify unfilled time windows, overbooking, cancellations, and other issues.
  • Managing work schedules, arrival and completion times.
  • Assigning or reassigning work to meet evolving client needs.
  • Ensuring technician routes are operationally efficient and aligned with company and client expectations.
  • Overseeing daily vacancy filling on scheduled routes.
  • Responding to internal and external customers regarding commitments, rescheduling, and missing bookings.
  • Preparing and/or updating calendars based on assignments and reassignments.
  • Providing job-related training, including initial training, updates, product/service knowledge, client updates, and cross-training.

Literate in new or updated reference materials and announcements related to technical schedules, outages, promotions, scheduling changes, specials, policies, and other business operations.

Qualifications
  • High school diploma completed.
  • Experience in customer relationship management is mandatory.
  • Basic Microsoft Office skills.
  • Strong communication and interpersonal relation skills.
  • Easy access to Contagem/MG.

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