Technical Support Analyst

Come to one of the biggest IT Services companies in the worldHere you can transform your careerWhy to join TCS?Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for Infrastructure Support Technician, who wants to learn and transform his career.In this role you willProvide technical assistance to clients and customers.Act as the first line of defense, responsible for handling fundamental technical issues , answering queries, and managing service requests..Support teams following agile methodologies and operating procedures.Mandatory SkillsRespond to and resolve technical issues via phone, email, chat; log and track incidents and service requests.Provide remote and on-site technical assistance for hardware (desktops, laptops, printers) and software issues.Diagnose and resolve technical hardware and software problems.Install, configure, and update operating systems and software applications.Collaborate with other IT team members to escalate complex issues.Maintain and update documentation related to installations, configurations, and troubleshooting procedures.Follow ITIL service management best practices for incident, problem, and change management.Ticketing & Documentation: Accurately log all support activities in ITSM tools (Service Now, JIRA, etc.) and create detailed knowledge base articles.English is mandatory.Completed or ongoing Bachelor's Degree in Data, IT or a closely related field.Desirable SkillsKnowledge of operating systems, including Windows/mac OS.Knowledge of network hardware and software.Ability to adapt to new technologies and changes in the network environment.Spanish proficiency.Assertive communication, clarity, precision, and politeness.>>>What do we offer?TCS Benefits – Brazil:Health insuranceDental PlanLife insuranceTransportation vouchersMeal/Food VoucherChildcare assistanceGympassTCS Cares – free **** that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associatesPartnership with SESCReimbursement of CertificationsFree TCS Learning Portal – Online courses and live trainingInternational experience opportunityDiscount Partnership with Universities and Language SchoolsBring Your Buddy – By referring people you become eligible to receive a bonus for each hireTCS Gems – Recognition for performanceXcelerate – Free Mentoring Career PlatformTata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others.We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.At TATA Consultancy Services we promote an inclusive culture, we always work for equity.This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity.All our opportunities are based on these principles.We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality.Come to be a TCSer#Buildingonbelief