Technical Support
Há 3 dias
We connect talented tech professionals in Latin America and Canada with remote career opportunities at innovative startups worldwide.We specialize in finding roles that align with your skills, experience, and career goals.Our personalized approach ensures you're matched with companies that value your contributions and offer opportunities for growth.Whether you're a software engineer, designer, marketer, or other tech professional, we're here to help you take the next step in your career.Company Overview:Our client is a growing U.S.-based SaaS company transforming how legal teams collect and submit phone-based evidence.Their secure, SOC 2–certified platform helps lawyers and individuals extract texts, social media, and more—turning phone data into court-ready records.The small, tight-knit team is preparing for its next growth stage and a funding round early next year.Your RoleAs a Technical Support & Success Specialist, you'll be the first dedicated support hire, ensuring each client's extraction is reliable, deadline-safe, and stress-free.You'll blend technical troubleshooting with empathetic communication and crisp documentation to keep sales focused and engineering unblocked.You'll:Monitor active extractions and anticipate client needsRespond to inbound questions via Intercom/HubSpotGuide clients step by step through the extraction process (chat or Zoom)Escalate clean, well-documented issues in LinearMaintain and update guides/checklists for recurring scenariosTrack case time, blockers, and recurring issuesRecommend managed extractions when appropriateHandle occasional credits/refunds with professionalismYou Bring:2–4 years in customer or technical support (B2B or legal/IT helpful)Clear written and spoken English; confident leading short Zoom callsWorking knowledge of iOS and Android (storage, drivers, cables, OS quirks)Experience with Intercom, HubSpot, Linear, or similar toolsOrganized approach to queues, logs, and follow-upsDetail-oriented documentation and escalation habitsComfort handling sensitive or legal dataCalm communication under tight, deadline-driven conditionsBonus Points:Background in legal support (assistant, paralegal, firm operations)Experience with managed services or white-glove client deliveryFamiliarity with GDPR/CCPA or data-handling best practicesWhat's Offered:Fully remote, full-time contractor role (40 hrs/week)Competitive USD compensation ($1,500–$2,500/month, based on experience)2–3 weeks paid time off (prorated)Flexible work with U.S. business-hour overlapSmall, high-trust team with direct access to leadershipVisible impact and room to grow as the team expandsInterview Process:1?? Strengths Assessment (Wingfinder) – Short online exercise on problem-solving and collaboration2?? Discovery Call (Atomic) – Intro chat about your background and the role3?? Practical Exercise – Job-simulated task: guide a mock client or document a support case4?? Client Interviews (Hearsay) – Conversations with leadership to confirm fit and expectations
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Sales and Technical Support Professional
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Brasília, Brasil beBeeTechnical Tempo inteiroAbout this Opportunity We are seeking a skilled and motivated Technical Support Specialist to join our team in Bogotá, Colombia. This is an excellent opportunity for individuals with technical and sales skills who enjoy working in a dynamic environment. Job Description: As a Technical Support Specialist, you will be responsible for providing exceptional...
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Technical Support Specialist
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Senior Technical Support Specialist
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Technical Support Engineer
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Brasília, Brasil Softbinator Technologies Tempo inteiroAbout us AtSoftbinator Technologies, we’re driven by innovation and excellence. As an engineer here, you’ll be working onhigh-impact projectsthat challenge the status quo and push the boundaries of technology. This is a place where you’lltackle real-world problems, collaborate withexceptionally talented engineers, and buildcutting-edge solutionsthat...
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Technical Support Engineer
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Brasília, Brasil Softbinator Technologies Tempo inteiroAbout us AtSoftbinator Technologies, we’re driven by innovation and excellence. As an engineer here, you’ll be working onhigh-impact projectsthat challenge the status quo and push the boundaries of technology. This is a place where you’lltackle real-world problems, collaborate withexceptionally talented engineers, and buildcutting-edge solutionsthat...
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Technical Support Engineer
Há 5 dias
Brasília, Brasil Softbinator Technologies Tempo inteiroAbout us At Softbinator Technologies , we're driven by innovation and excellence.As an engineer here, you'll be working on high-impact projects that challenge the status quo and push the boundaries of technology.This is a place where you'll tackle real-world problems , collaborate with exceptionally talented engineers , and build cutting-edge solutions that...
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Senior Technical Support Specialist
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Brasília, Brasil Caderno Nacional Tempo inteiroOverview Segmento: Não Informado Atividades: It empowers marketers with actionable insights from previously siloed data. The company aggregates and normalizes campaign data from thousands of channels, connects it with lower-funnel attribution, and delivers ROI measurement across every touchpoint. The Role We''re looking for a technical expert who...
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Technical Support Analyst
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Brasília, Brasil Velozient Tempo inteiroWe are looking for a remote, full-time Technical Support Analyst with 1 to 3 years of Level 1 software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation. Our client provides a cloud-based ERP platform to hundreds of energy...
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Brasília, DF, Brasil SupportYourApp Tempo inteiro**Are you passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity?** Join our **Technical Support Consultant** team today and help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age. Thrive in a multicultural and multilingual environment while enjoying...
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Technical Support Engineer
3 semanas atrás
Brasília, Brasil CrowdStrike Tempo inteiroJoin to apply for the Technical Support Engineer - LogScale (Remote) role at CrowdStrike 3 days ago Be among the first 25 applicants Join to apply for the Technical Support Engineer - LogScale (Remote) role at CrowdStrike Get AI-powered advice on this job and more exclusive features. As a global leader in cybersecurity, CrowdStrike protects the people,...
