Customer Support Expert
Há 6 dias
Job Summary:We are seeking a seasoned professional to join our team as a Customer Support Expert.This is an exceptional opportunity for individuals who enjoy delivering top-notch customer service and working collaboratively with cross-functional teams.About the Role:As a Customer Support Expert, you will be responsible for providing timely and effective support to our customers via various communication channels.Responsibilities:Provide daily support to our customers via phone, email, and chat.Develop in-depth knowledge of our products and services to deliver knowledgeable responses.Troubleshoot customer issues and work closely with internal teams to resolve problems.Maintain detailed documentation of customer interactions and issues using our CRM system.Act as the voice of our customers, collecting their feedback and communicating it to relevant departments for continuous improvement.Assist with onboarding new customers, helping them learn about our products and services.Identify customer behavior patterns through analytical tools, using insights to guide customer interaction strategies.Collaborate with other teams to provide promotional offers and inform customers about new product features and updates.Develop guidelines and procedures for future support team members.Requirements:To succeed in this role, you must have:Minimum 4 years of experience in a customer support role, preferably in a fast-paced environment.Past experience in resolving complex customer issues and working with payments processors.Exceptional verbal and written communication skills in English.Proficiency with CRM tools and experience documenting interactions.Strong empathy, with the ability to listen attentively and provide tailored solutions.Excellent time management skills and the ability to work flexible hours.Experience working in remote settings and self-driven to work independently.Advantages:We offer:A competitive salary that meets your expectations.Stock options - when the company succeeds, you become rich.Home office budget - craft a top-notch environment to create wonders from.No physical office - work from anywhere you want to.A culture focused on results and creating amazing customer experiences.This company is an equal-opportunity employer and values diversity at our organization.We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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