Digital Customer Success Associate
Há 20 horas
Working at Infobip means being part of something truly global.With + offices across six continents, we're not just building technology — we're shaping how more than % of the world connects and communicates.As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform.But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.Let's build what's next, together.As a Digital Customer Success Associate, you'll learn how to manage self-service customers, ensuring they effectively use our digital products.You'll engage with customers via email, handle tickets, join meetings (English required), and perform upsells or cross-sells to increase customer value.Your role will involve monitoring customer interactions, analyzing data to identify risks and opportunities, and collaborating with teams to improve processes.You'll also work closely with marketing and sales to enhance lead quality and conversion rates.Responsibilities: Manage Self-Service Customers: Engage with self-service customers to ensure they achieve success using our digital products.Minimize Risks and Identify Growth Opportunities: Monitor customer interactions to identify risks and growth opportunities, proactively addressing issues to enhance satisfaction and retention.Respond to Customer Inquiries: Promptly respond to customer requests and provide guidance to resolve issues.Contribute to Process Improvement: Collaborate with colleagues to enhance self-service processes and customer experience.Drive Lead Quality and Conversion Rates: Work closely with marketing and sales teams to improve lead quality and optimize conversion rates within the self-service customer segment.Data Analysis: Analyze customer data to extract insights and identify leads for handoff to the sales team.Requirements: Strong communication skills (English required) Analytical and proactive mindset Experience in sales, customer support, or client-facing roles is nice to have Willing to learn SaaS solutions / Digital products Collaborative profile Data analysis skills to monitor customer interactions and identify opportunities Knowledge of upselling and cross-selling strategies is nice to have Why you'll love it here • Financial rewards Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents.We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there's a place for you here.All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.Read more about our hiring process.LI-LC
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Digital Customer Success Associate
Há 9 horas
Curitiba, Brasil Infobip Ltd Tempo inteiroAt Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s...
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Digital Customer Success Associate
Há 10 horas
Curitiba, Brasil Infobip Tempo inteiro&xa;&xa;Working at Infobip means being part of something truly global. With + offices across six continents, we’re not just building technology — we’re shaping how more than % of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just...
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Digital Customer Success Associate
Há 8 horas
Curitiba, Paraná, Brasil Infobip Tempo inteiro R$30.000 - R$60.000 por anoWorking at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology — we're shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do,...
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Strategic Customer Success Associate
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Curitiba, Brasil Bebeecustomersuccess Tempo inteiroJob OverviewWe are seeking a skilled Customer Success Specialist to join our team.This role involves coordinating daily device installation schedules, communicating with internal teams and customers, overseeing field technicians, and generating daily reports to clients.Duties & ResponsibilitiesDaily Scheduling & CoordinationManage and organize daily device...
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Customer Success
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Curitiba, Brasil Raizhe Projetos Digitais Tempo inteiroVocê é apaixonado por construir relacionamentos duradouros e garantir a satisfação do cliente? Junte-se à Raizhe Projetos Digitais! Na Raizhe, somos uma agência de marketing digital reconhecida como um Great Place to Work (GPTW). Valorizamos a inovação, a criatividade e a excelência em performance. Estamos à procura de um profissional de Customer...
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Líder de Customer Success
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Curitiba, Brasil VTRINA SERVICOS DIGITAIS LTDA Tempo inteiro**Líder de Customer Success** **Sobre a vaga**: Como Líder de Customer Success, você será responsável por liderar uma equipe dedicada a garantir que nossos clientes obtenham o máximo valor das nossas soluções, promovendo uma experiência excepcional e criando relacionamentos de longo prazo. Você atuará de perto com os times de onboarding e...
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Customer Success
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Curitiba, Brasil WEON Tempo inteiroSeu papel como Customer Success: - Ajudar na construção da estratégia de Customer Success; - Realizar estudos, gestão de indicadores, métricas e produtividade das operações de atendimento, dentro dos clientes WeOn; - Apresentar resultados aos clientes com o uso do WeOn; - Trabalhar upsell e crossell nos cliente da base, utilizando dos dados obtidos...
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Graduate Customer Success Manager
2 semanas atrás
Curitiba, Brasil Canonical Tempo inteiroJoin to apply for the Graduate Customer Success Manager role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Graduate Customer Success Manager role at CanonicalThe role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate...
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Graduate Customer Success Manager
1 semana atrás
Curitiba, Brasil Canonical Tempo inteiroJoin to apply for the Graduate Customer Success Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn,...
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Customer Success
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Curitiba, Brasil Vitta Business Tempo inteiroFaça parte de uma empresa líder no mercado B2B, especializada em fornecer soluções inovadoras e treinamentos para clínicas de estética em todo o Brasil e no exterior. Com uma trajetória sólida e parcerias estabelecidas com mais de 2.000 clínicas, alcançamos um faturamento total de mais de 100 milhões de reais entregues aos nossos clientes....
