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Fullfilment Center Management
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Amazon is seeking an 3P FC Contract Manager to be based at our Fulfillment Center.The 3P FC Contract Manager will have complete responsibility for all services provided by third-party logistics partners within the warehouse environment.Reporting directly to the 3P FC Sr Manager, you will be responsible for ensuring full compliance with the current service agreement.Your role will focus on continuously improving functionality and service levels to exceed productivity goals and deliver on our customer promises, driving the partner to achieve excellence.Key Job ResponsibilitiesBudget & Operational ManagementOwn and deliver the operational budget for the functional area, encompassing safety, productivity, financial planning, labor planning, and operational goals for third-party fulfillment centersStrategic PlanningProvide strategic-level and long-term planning (3, 6, and 12 months ahead), including financial forecasting, rate card projections, and peak season preparationContinuous Improvement & CollaborationDrive continuous improvement projects in partnership with 3PL providers to optimize operations and enhance productivity, meeting and exceeding business objectivesLead strategic initiatives with total building and network-wide impactEffectively leverage 3P Site Managers to solicit ideas and understand operational challenges within the facilityCross-Network CollaborationNetwork with leaders across the organization to share process improvements, drive operational efficiencies, and identify cost-saving opportunitiesPerformance ManagementEstablish clear objectives and metrics for safety, quality, productivity, and customer experienceSet expectations and goals for 3P leaders in accordance with contractual guidelinesMeasure performance, provide constructive feedback, and hold leaders accountable for resultsLeadership DevelopmentMentor and develop leaders and staff to build organizational capability and ensure long-term successBasic QualificationsBachelor's degree or equivalentWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysExperience in communication and presentation skills, both written and verbal in Portuguese & EnglishExperience in identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan, or experience communicating results to senior leadershipExperience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packagesExperience in employee and performance managementPreferred Qualifications3+ years of performance metrics, process improvement or lean techniques experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr
