Internal Operations Team Leader

Há 4 dias

São Paulo, Brasil Awin Tempo inteiro

Purpose of Position Reporting into the Head Of Internal Operations, the Internal Operations ("IntOps") Team Leader will formulate and manage a nearshore team of approx.6 Administration Assistants, located in nearshore locations of Brazil and Poland.Internal Operations supports the effective running of the business unit by completing tasks that relate to payment processing, outstanding payments, offline programmes, contract addendums and amendments and processing customer offboarding (amongst other validation and payment process topics).The IntOps Team Leader will co-ordinate work via the Salesforce service console and will ensure that requests are prioritised appropriately and delivered within the agreed internal SLA guidelines.After ensuring their own comprehensive knowledge and personal hands-on completion of all processes expected of the team, they will build out an effective training plan for onboarding new talent and extending knowledge of existing team members.This team may be the last direct point of contact for many Platform Services customers; the IntOps Team Leader needs to ensure staff operate to the highest level of professionalism, paving the way for any future re-introduction to Awin.Key Tasks Lead the administration of customer offboarding Assist with the transitioning of customers between platform plans, ensure 100% completion of all related steps.Co-ordinate completion of all contract addendum/amendments Monitor outstanding payments and maintain minimal levels of bad debt.Working closely with the Credit Control Platform Services Team Leader where required Responsible for ensuring all team members are following department processes correctly and accurately Maintain a focus on helping to achieve the departments OKRs.Other tasks will include adhoc support such as helping with ASC audits, production of Look Books, helping update content assets, creation of training guides and materials etc.Skills this is who we are at our core.Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem.We welcome all backgrounds, identities, and experiences.If you need support at any point in the application or interview process, please let us know.Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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