Information Technology Manager

About LednManagers of Information Technology, Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world.Through our products & services, we can make a difference in the lives and futures of our clients.Our team at Ledn is a passionate group of individuals from diverse backgrounds.The core values that guide us are: act with integrity always, own it, have a passion for progress, and lead with empathy.Combining these values with our conviction make Ledn an unstoppable force in changing the world for the better.Come join us as we build, innovate and revolutionize financial servicesThe OpportunityWe are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full time Manager of IT.The ideal candidate is comfortable wearing many different hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools.A successful candidate will have demonstrated previous success in similar role(s) in rapidly growing, security-first environments.The right person is passionate about automation, scripting, and building infrastructure as code.You will be a participant in the design, implementation and management of our growing corporate cloud first infrastructure and networks.You will have a passion for innovation and creative problem solving, as well as be adaptable to the ever-changing landscape of the corporate infrastructure environment.You will need to be a highly motivated, dependable and an experienced technologist who shares our passion and wants to be a part of a fast moving and highly execution-oriented team.You will work closely with your Cybersecurity/IT peers and key stakeholder teams, including, but not limited to, Customer Success, Marketing, Engineering and HR.The ideal candidate is an excellent communicator and fast learner who is looking for a supportive environment to continue to grow their IT skills and expertise.This role will report to the Director of IT.Role & ResponsibilitiesYou will be customer-facing, and the first line of support; you own support, and you are passionate about providing an outstanding support experience to our employees — via Slack, Jira, etc.We're all Mac.You are a pro at troubleshooting, using the terminal, and making macOS work in the enterprise.You will be responsible for procuring and delivering technology equipment.You will own the experience of tech onboarding of all new employees as well as tech retrieval of all outgoing employees.You'll design, test, build, and document programs and policies and tools, and contribute improvements to existing knowledge with your experience and background.You'll support and manage SaaS applications — Google Workspace (GSuite), Slack, Jamf Pro, Jamf Protect, Jamf Connect, Okta, Jira, etc.You will work with and manage Mac endpoint and mobile device management tools — MDM, EMM, Jamf, etc.You'll own and contribute to improvements on IDP and SSO tools (GSuite, Okta, etc.) You'll detail your solutions, craft help articles and automate busywork.Manage, respond to, and fix critical incidents and issues as needed, through to completion.You'll balance help desk tickets and prioritize them.You'll work on projects over sprints, and detail your work in tools like Jira (you're experienced with agile methods and sprints).You'll set and work to your own objectives and key results with minimal direction, and align them to the team and company goals.What You Bring to Ledn7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite.Ability to create automations using bash, zsh, python, etc.Ability to utilize open source tools such as Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.You know how to integrate SSO into Okta, create workflows in Okta.You know how to work with APIs and integrate one system to another.Experience providing remote support across multiple countries and time zones; familiar with shipping and receiving hardware and customs.Excellent communication skills across all media; able to explain ideas clearly and help users calmly.Strong writing skills for tickets, email or Slack.You write in a clear, friendly, and concise manner, and are sensitive to different cultures.A desire to provide a magical experience for others; you take security seriously and know what PGP is.Understanding of networking fundamentals and basic troubleshooting — TCP/IP, DNS, DHCP, VLANs, routing and switching.Familiar with OSI model troubleshooting steps.Ability to self-manage and scope projects across multiple teams.Nice to Have & CultureSome familiarity with AWS; used tools like GAM and command-line interfaces to increase efficiency.Jamf certifications, Okta certifications, Google Workspace certifications.Culture fit: a leader who thrives in startup/tech environments and embodies Ledn values.Builder's mindset, adaptability, resilience, and comfort navigating ambiguity in a high-growth environment.Experience working in a remote environment.What We ProvideComprehensive total rewards package, with equity and remote work options up to 180 days per year (subject to restrictions).Competitive PTO and ownership in the company.Remote-first environment with global team.Purpose-driven career and inclusive, diverse culture.Equal opportunity employer; accommodation requests can be made confidentially.Other InformationLedn is a global, remote-first company with team members across North America, Latin America, South Africa and Europe.Due to high volume of applications, only qualified applicants will be contacted.As part of the selection process, candidates may be asked to submit a short video response and we may review publicly available social media activity relevant to the role.No agencies or recruiters; we do not accept unsolicited resumes or fees related to unsolicited resumes.Referrals increase your chances of interviewing at Ledn.Get notified about new Information Technology Manager jobs in Rio Branco, Mato Grosso, Brazil.#J-*****-Ljbffr