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Customer Service Representative

2 semanas atrás


Fortaleza, Brasil Bebeecustomerservice Tempo inteiro

**Job Role Overview:**The Customer Service Representative is accountable for delivering exceptional customer support across multiple communication channels.Responsibilities include:Addressing customer inquiries via phone, email, chat, and social media in a timely and professional manner.Identifying customer concerns, troubleshooting problems, and providing effective solutions or escalating when necessary.Ensuring accurate customer records and account information are up-to-date within the system.Maintaining comprehensive knowledge of products and services to provide accurate information and guidance.Building positive relationships with customers through empathetic and clear communication.**Essential Requirements:**At least 1 year of related experience and/or a relevant degree.Excellent written and verbal communication skills in English and Portuguese.Able to thrive in a fast-paced environment.Strong organizational abilities.Meticulous attention to detail.Collaborative team player.Commitment to confidentiality.Quiet workspace required.Minimum age requirement: 21 years old.**Work Schedule Flexibility:** Depending on the specific job position applied for, work schedules may vary.All clients are based in the U.S., and work hours will be aligned with the U.S. time zone.